Job Description:

Job Title – Contract Support

Purpose of the Job

To provide exceptional customer service and a comprehensive operational, financial and administrative service through supporting the Account Leadership Team on contract. It is key that the Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business.

Key Responsibilities

• To support the Account Manager with the control of all financial and commercial aspects of contracts, ensuring standards maintained across the contract.
• To lead in the production of supporting financial information including Overtime reporting, Flash 
• Reporting & P+L Reporting
• Build and develop relationships with key business and account stakeholders. 
• Responsible for the management of the account invoice pool 
• Assist the Account Manager with account forecasting in line with required processes
• Proactively manages Maintenance PO’s and ensure all PO’s are created accurately and in a timely manner.
• Support delivery of Supplier Relationship Management – including attendance at Supplier Review Meetings, challenging costs and delivery models and engaging with new suppliers
• Contractor Management: Ensure the Account Team adhere to QHSE and Technical Processes when engaging with Contractors and support the Account Leadership Team to ensure adequate competencies and records are maintained for works completed
• To undertake general office duties relating to the contract including:
• Correspondence and filing
• Preparation of reports and documentation
• Updating of electronic records via CAFM System and CBRE electronic systems
• Material ordering and administration
• Supporting the DC Lead with Procurement on the account including selection of suppliers, review of suppliers and liaison with the Divisional Procurement Manager.
• Support the preparation, delivery and actively participate in monthly Contract Reviews
• Support the leadership team with collating timesheets from engineers, chasing and checking quality of data
• Ensure timely and accurate completion of the account Subcontractor Schedule
• Raising purchase orders and ensuring that purchase orders are updated when changes are required.
• Ensure people records such as new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator).
• Provides coaching, training and support to new and existing contract supports (e.g. A Super user for Harbour and Concept)
• To maintain, manage and update both manual and computer records via the site CAFM system

Person Specification

• Higher educational qualifications to ‘A’ level (or equivalent)
• Previous experience in a similar role/Office based role
• Highly computer literate
• IT Skills to achieve key tasks and give the business a sound reporting base. 
• Superior written and verbal communication skills with strong oral presentation skills.
• Capable of working in a commercial/banking environment.
• Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
• Excellent time management and organisational skills