Job Description:

Contracts Administrator (Service Department)

Epping

£28,000 - £32,000 per annum (depending on experience)

Are you an organised Administrator looking for a varied role where you can take ownership of customer service contracts and build strong relationships with clients?

We're recruiting on behalf of a well-established engineering business looking to strengthen its busy Service Department. Working as part of a friendly four-person team, you'll play a key role in ensuring customer service contracts are renewed, maintained and administered accurately.

This role would suit someone from a service administration, contracts administration, customer support or commercial administration background who enjoys building relationships and has excellent attention to detail.

The Role

• Managing customer service and maintenance contracts from renewal through to invoicing.
• Contacting customers regarding upcoming contract renewals.
• Preparing maintenance quotations and renewal documentation.
• Raising invoices and processing contract billing.
• Processing mid-term contract amendments and additional orders.
• Maintaining accurate customer and contract records.
• Managing renewal diaries and ensuring contracts are renewed on time.
• Liaising with customers regarding contract queries and account updates.
• Supporting the wider Service Department with general administration.
• Building strong relationships with customers to ensure a high level of service.

About You

• You'll ideally have experience within one of the following: Service Administration, Contracts Administration, Customer Support, Sales Administration, Commercial Administration, Office Administration
• Excellent organisational skills.
• Strong attention to detail.
• Good communication skills, both written and verbal.
• Confidence using Microsoft Office and CRM systems.
• The ability to manage multiple tasks and prioritise your workload.
• A proactive and customer-focused approach.

Salary & Benefits

• £28,000 - £30,000 depending on experience.
• Monday to Friday office hours.
• Friendly and supportive team environment.
• Stable and growing engineering business.
• Long-term career opportunities.
• Company pension.
• Free onsite parking.

Searley Owen are acting as an Employment Agency in relation to this vacancy. We will never submit your CV to a client without your permission.