Job Description:

Contracts Manager (Heating & Ventilation) Location: Wembley, London
Salary: Upto to £55,000
Contract: Permanent, full time
Working pattern: Hybrid working, 2 days per week from the office with travel across London and Hertfordshire
Office: North West London

This is a strong opportunity for an experienced heating, ventilation, gas or mechanical contracts professional to step into a role with real purpose, joining one of the UK’s leading housing providers.
You will be overseeing critical contracts that directly affect residents’ safety, comfort and day-to-day living standards. Not quite Batman, but keeping homes warm and compliant is still more useful than most capes.

You will lead on contracts covering heating plant, mechanical ventilation, heat networks, servicing, maintenance, replacement works and smaller project activity. The focus is on safe, compliant, value-for-money delivery, strong contractor performance and a customer-focused service.What you’ll be doing • Leading and managing contracts for heating plant, ventilation systems and heat networks

• Monitoring contractor performance against specifications, KPIs and compliance requirements
• Chairing contractor meetings and driving service improvements
• Managing budgets, forecasting, spend control, payment approvals and contract variations
• Supporting procurement activity and ensuring contracts meet organisational requirements
• Investigating incidents, complaints and compliance issues
• Maintaining accurate audit trails and compliance records from start to finish
• Working closely with residents, contractors, internal teams and stakeholders
• Using repairs data and service trends to support planned works and continuous improvement
• Promoting a strong culture of safety, compliance and customer care

Essential experience and qualifications
• Level 3 NVQ Diploma in Gas Maintenance and Repair, or equivalent experience
• Strong knowledge of heating systems, ventilation systems, gas safety and contract management
• Understanding of Gas Safety Regulations 1998, Health & Safety legislation, CDM and relevant building regulations
• Experience managing third-party contractors
• Experience delivering large-scale gas testing, servicing or compliance programmes
• Ability to manage budgets, forecast spend and deliver value for money
• Strong communication skills, with the ability to influence, challenge and build relationships
• Good working knowledge of Microsoft Word, Excel and Outlook
• Strong organisational skills and the ability to manage competing priorities
• Willingness to work from the Wembley office and travel across sites as required

Desirable experience
• Social housing or large housing association experience
• Commercial Gas qualifications
• Gas Safe registration with evidence of continued CPD
• Unvented cylinder qualification
• SMSTS, IOSH Managing Safely or NEBOSH General Certificate

What’s on offer
• £45,000 to £55,000 salary
• Permanent, full-time opportunity
• Hybrid working, with 2 days per week in the Wembley office
• Travel across London and Hertfordshire
• 25 days’ annual leave plus bank holidays, rising with service
• Option to buy or sell holiday
• Additional wellbeing days
• Paid volunteering days
• Generous pension contribution
• Life cover
• Enhanced family leave
• Private medical and dental insurance options
• Critical illness cover options
• Wellbeing discounts and virtual GP access
• The chance to work for a large, purpose-led housing organisation where the role has visible impact

This is a genuinely worthwhile opportunity for someone who enjoys contract ownership, technical compliance and making services work better for residents. You’ll be joining a collaborative housing organisation where your work will directly improve homes, safety and communities across the region.