Job Description:

WHAT IS IN IT FOR YOU?
  

• Permanent role
• Teesside location
• £50K-£55K per annum
• 38 hour week – day shift
• 26 days holiday plus statutory
• Company vehicle provided
• Pension scheme
• Ongoing training and development
• Opportunity to join a growing and respected business
• Supportive leadership team and positive working environment

  
  
THE BUSINESS
  
Our client is seeking an experienced and driven Crane Service Manager to lead their Service Engineering Division based at their Teesside branch.
  
This is an exciting opportunity for a highly organised and customer-focused professional to take responsibility for the day-to-day management of service operations, ensuring the highest standards of customer service, engineering excellence, safety, and commercial performance.
  
The successful candidate will play a pivotal role in managing service engineers, coordinating maintenance activities, responding to customer breakdowns, controlling costs, and driving operational efficiency across the division.
  
Most of the works is on factory cranes & overhead cranes, however they do work on dock and harbrour cranes, as well as vessel cranes ranging from 1tonne to 3000tonne. Candidates will be favoured who show an interest/experience working with AI, have a willingness to grow, managing multi-site workers and planning & scheduling works.
  
  
THE ROLE
  
Operational Management

• Plan, organise and coordinate the daily activities of the Service Engineering Division.
• Manage engineer workloads and ensure efficient deployment of resources.
• Schedule and oversee maintenance, inspection and repair activities.
• Ensure rapid and effective response to customer breakdowns and emergency call-outs.
• Monitor operational performance and continuously improve service delivery.

Customer Management

• Act as the primary point of contact for service customers.
• Build and maintain strong client relationships through professional communication and service excellence.
• Provide technical support and practical solutions to customer requirements.
• Respond promptly to customer enquiries and service issues.

Commercial & Financial Control

• Prepare service quotations, estimates and costings.
• Manage departmental budgets and financial performance.
• Monitor labour utilisation and operational efficiencies.
• Control costs and identify opportunities for continuous improvement.
• Oversee invoicing processes and ensure accurate and timely billing.

Health, Safety & Compliance

• Promote a strong safety culture throughout the division.
• Ensure compliance with all current health, safety and industry regulations.
• Develop and review Risk Assessments and Method Statements (RAMS).
• Implement and maintain safe systems of work.
• Ensure engineering activities are carried out in accordance with company procedures and statutory requirements.

Engineering Administration

• Create and manage job cards and service documentation.
• Maintain accurate service records and compliance documentation.
• Coordinate maintenance schedules for customer equipment.
• Oversee the maintenance and upkeep of company vehicles, lifting equipment and tools used by the division.
• Support continuous improvement initiatives within service operations.

  
  
THE PERSON
  

• Previous experience in a Service Manager, Engineering Manager, Crane Manager, Plant Manager or similar role.
• Electrical/Mechanical HNC or equivalent
• Strong knowledge of cranes, lifting equipment, industrial maintenance, or related engineering services.
• Excellent planning, organisational and leadership skills.
• Experience in budgeting, cost control and financial management.
• A strong customer-service mindset with excellent communication skills.
• Knowledge of health and safety legislation and industry best practice.
• Experience preparing RAMS and implementing safe systems of work.
• The ability to manage multiple priorities in a fast-paced environment.
• Competency in service management software and Microsoft Office applications.

  
  
TO APPLY

Please send your updated CV to Tony Hutchinson or apply direct by calling Westray Recruitment Group