Job Description:

At Siamo, we are proud to partner with a market-leading company known for its innovation and reliability.

We are looking for an organised and detail-oriented individual with excellent communication skills to join our team.

In this role, you'll be the key point of contact for customers, coordinating service visits, managing schedules, and working closely with multiple departments to ensure a high level of service.

This is a varied role offering responsibility, independence, and the opportunity to develop valuable skills within a supportive team.
 
What the client can offer:

• Flexible start and finish times, allowing up to two half-day flex periods per month
• Discretionary annual bonus scheme
• Opportunity for Christmas shut down
• 20 days holiday + 8 bank holidays
• Company Pension
• Paid Sick leave – after 1 years’ service
• Free On-Site Parking
• Free tea & coffee
• Life Assurance

 
This Customer Account Coordinator role will have the following responsibilities:

• Organise and allocate workloads for service engineers accordingly
• Book all maintenance visits
• Log all customer interactions on the CRM system
• Manage customer requests and respond via email or telephone
• Schedule maintenance visits for due or overdue work
• Manage engineer holiday requests and plan workloads around absences
• Ensure that all parts and equipment are available for works to be carried out either on site or prior to job commencing.
• Update customers on upcoming booked work and send reminders at least one week before the start date

 
 
The ideal candidate for the Customer Account Coordinator role:

• Previous experience in a scheduling, planning, coordination
• Strong customer service experience, ideally handling queries by phone and email
• Good organisational skills with the ability to manage multiple tasks and priorities
• Ability to work well under pressure in a fast-paced environment
• Confident using CRM systems and scheduling/planning software
• High attention to detail and accuracy when managing data and schedules
• Experience working with engineers, field teams, or technical departments would be highly advantageous

 
Like minded job titles:
Service Coordinator, Works Coordinator, Service Planner, Helpdesk Coordinator, Logistics Coordinator, Customer service executive, Engineer Coordinator
 
Commutable From: Tetbury, Kemble, Fairford, Stroud, Malmesbury and Swindon