Job Description:

Job Title: Customer Care Administrator / Customer Experience Manager Assistant (Freelance – 3 Months)

Location: New Malden
Contract Type: Freelance / Temporary (3 months)
Start Date: Immediate / As soon as available

About the Role

We are seeking a proactive and highly organised Customer Care Administrator / Customer Experience Manager Assistant to support a busy team during a key period. This short-term freelance role will focus on ensuring a smooth customer journey, particularly around handovers, completions, and move-ins.

This is a hands-on role ideal for someone with strong coordination skills and a customer-first mindset, who can hit the ground running.

Key Responsibilities

• Assist with property handovers and completions, ensuring all documentation and processes are completed accurately
• Coordinate and support customer move-ins, providing a seamless and positive experience
• Act as a point of contact for customers, responding to queries promptly and professionally
• Liaise with internal teams, contractors, and stakeholders to resolve issues efficiently
• Maintain accurate records and update internal systems
• Support the Customer Experience Manager with day-to-day administrative and operational tasks

Essential Requirements

• Previous experience in customer care, customer service, or property-related roles
• Strong organisational skills and attention to detail
• Excellent communication skills (written and verbal)
• Ability to manage multiple tasks and prioritise effectively
• Confident using Microsoft Office and internal systems
• Experience supporting handover/completion processes or move-ins (highly desirable)

Personal Attributes

• Customer-focused with a positive, can-do attitude
• Reliable and able to work independently
• Problem-solver with a proactive approach
• Professional and approachable

What We Offer

• Competitive freelance rate (dependent on experience)
• Opportunity to gain experience in a fast-paced environment
• Supportive and collaborative team