Job Description:

Customer Engagement Officer
Fixed Term Contract, 2+ years
£36,000
Manchester

Hamilton Woods Associates are currently recruiting for a Customer Engagement Officer to develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.

Duties and Responsibilities of the Customer Engagement Officer:

• Develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
• Produce resident-focused content including newsletters, FAQs, project updates, briefings and web copy, simplifying complex regeneration activity.
• Maintain accurate and up-to-date project information across websites and digital platforms.
• Plan and deliver community engagement activities including consultations, workshops, drop-ins, surveys and online events.
• Build positive relationships with residents, stakeholders and community groups, encouraging inclusive participation and feedback.
• Gather and analyse customer insight to support project decision-making, service improvements and resident outcomes.
• Support stakeholder engagement with local authorities, councillors, contractors, media and regeneration partners.
• Monitor communications and engagement activity, ensuring compliance with project deadlines, data protection and EDI requirements.

Essential Requirements of the Customer Engagement Officer:

• Higher education CIPR or CIM certificate and/ or marketing or communication related degree
• Full UK Driving Licence

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful