Job Description:

Apprenticeship Opportunities - Customer Service / Administration / Communications Apprentice

Gain a recognised qualification while developing practical skills in customer service, administration, communications and community engagement.

About Us:
Bridgnorth is an historic market town on the banks of the River Severn. The town currently has a population of 12,000 and acts as a centre for the rural area of eastern Shropshire.

It has strong links with the nearby West Midlands conurbation and is a popular leisure destination. It is likely that there will be significant population growth in the wider area over the next decade.

We are looking for Customer Service / Administration/ Communications Apprentices to support the delivery of excellent customer service, communications and administrative support across the Town Council whilst undertaking a recognised apprenticeship programme

Some main duties of the role includes:

• Provide a friendly, professional and welcoming first point of contact for residents, visitors, councillors, community groups and partner organisations.
• Respond to enquiries received in person, by telephone, email, online and through social media, resolving them where possible or signposting/referring them appropriately
• Assist in creating, updating and publishing content for the Council’s website, newsletters, social media platforms and other communication channels.
• Provide general administrative support, including filing, scanning, photocopying, document management, correspondence and maintaining records, databases and spreadsheets.
• Participate fully in the apprenticeship programme, including attending training, workshops and mentoring meetings as required.
• Comply with the Council’s Standing Orders, Financial Regulations, policies, procedures, health and safety requirements, data protection legislation and confidentiality obligations.

The successful candidate will have the following:

• GCSE Grade 4/C or above (or equivalent) in English and Mathematics, or willingness to achieve these as part of the apprenticeship.
• Eligible to undertake an apprenticeship programme.
• Interest in customer service, communications, administration or local government

Closing date: 5pm, Wednesday 28th October 2026.

If you are Interested? We would love to hear from you, so please apply today!

Vacancy: Apprenticeship Opportunities - Customer Service / Administration / Communications Apprentice

Location: Bridgnorth

Salary: National Minimum Wage apprenticeship rate (as applicable)

Hours: 37 hours per week (including attendance at training and apprenticeship study time

Reference: AGS691

Smart Hire are advertising on behalf of Bridgnorth Town Council.