Job Description:

JOB TITLE: Customer Service Administrator
LOCATION: Bridgwater, Somerset
SALARY: £30,170 PA
HOURS: Monday - Friday
BENEFITS:
* 22 days annual leave plus Bank Holidays
* Free parking
* Cycle to Work scheme
* Company Pension (4% employer / 5% employee)
* Supportive and collaborative team
* Forward-thinking and rapidly growing business

We are looking for a highly organised and motivated Customer Service Administrator to join a dynamic, well-established manufacturing business in Bridgwater. This is a fantastic opportunity to become a key member of the Commercial team, where you will play an integral role in delivering a seamless customer experience. In this position, you will take ownership of the end-to-end order process, acting as a central point of contact from the initial customer enquiry through to order completion and follow-up. You will work collaboratively with internal teams, including planning and production, to coordinate every stage of the process, ensuring products are prepared and dispatched accurately, on time, and in full. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong working relationships, and takes pride in delivering exceptional service and attention to detail.

MAIN RESPONSIBILITIES:

• Process all customers orders accurately and on time, with full customer requirements and details
• Maintain professional and effective communication with all the customer by telephone, email, letter and face-to-face at all stages from order placement, right through to order delivery
• Keep accurate records of discussions or correspondence with customers.
• Accurately maintain customer price list and documentation.
• Support the Sales team by providing customer requested information including preparation and despatch of samples
• Resolve Customer Service issues, resolve, or escalate problems to the correct level or appropriate contact.
• Answering telephones and barrier access lines
• Assist accounts team with invoice queries.
• Carry out the other appropriate ad hoc duties as and when required

KEY SKILLS:

• Strong customer service, preferably in manufacturing background
• Excellent attention to detail in demanding environment with ability to react to changing demands and priorities
• Self-disciplined with excellent time management and organisational skills
• Able to coordinate a number of priorities with positive outcomes
• Good team player, with flexible approach and ability to work with multiple stakeholders
• Excellent communications skills, both written and verbal
• Engaging, tactful, professional and able to drive results forward with minimum supervision
• Resilient to changing customer demands.

NEXT STEPS: Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed)

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