Job Description:

As the German speaking Customer Service Administrator, you will process orders for bespoke furniture products whilst resolving B2B customer issues in German over the phone and email. The role is a 9month contract to cover a busy seasonal period and if performance is high, they will look to keep you on.

Client Details

The client is a high end Scandinavian manufacturer who service retail businesses across Europe. They have a highly supporting Customer Service team with excellent training and a multicultural office set up which services different regions.

Description

As the German speaking Customer Service Agent, you will:

• Manage customer enquiries via email and phone, ensuring prompt and professional responses.
• Process and track customer orders, ensuring accuracy and timely delivery.
• Maintain accurate records of customer interactions and transactions in the system.
• Coordinate with internal teams to resolve customer issues and ensure satisfaction.
• Prepare and distribute customer-related reports and documentation as required.
• Assist in the development and improvement of customer service processes and workflows.
• Support the team with general administrative tasks, including filing and data entry.
• Adhere to company policies and ensure compliance with industry standards.

Profile

A successful Customer Service Admin should have:

• Fluent German and English language skills
• Experience in Customer Service
• Be able to navigate different systems and solve complex customer issues
• Ideally have order processing experience

Job Offer

You will be paid £36,000 with company benefits and scope to become permanent.