Job Description:

Customer Service Administrator

Location:                          Poole, Dorset

Hours:                               Monday – Friday (37 hours per week)

Salary:                               £25,500 - £26,000 per annum

Contract:                          Permanent, Full-Time

The Opportunity

Are you a customer service professional looking for a role with a meaningful purpose? We are recruiting for a Customer Service Administrator to join a prominent and highly respected national organisation.

In this role, your work is vital to the organisation's success by providing exceptional service to a dedicated network of volunteers and community groups. You will be a primary point of contact, ensuring that those who give their time to support the cause have the resources and guidance they need to succeed.

The Role

As a Customer Service Administrator, you will provide a first-class service to key individuals and fundraising groups to secure support, nurture relationships, and increase levels of engagement.

Your key responsibilities will include:

• Relationship Management: Building rapport with various volunteer groups through proactive telephone and email communication.
• Engagement Support: Assisting volunteers with the creation of support materials, including marketing posters and invitations, and coordinating the logistics of shared equipment.
• Financial Administration: Managing financial processes such as raising purchase orders, arranging supplier payments, and preparing volunteer expenses in readiness for payment.
• Enquiry Handling: Responding to a variety of enquiries via telephone, email, and post, while resolving complaints to a high standard.
• Operational Admin: Maintaining a working knowledge of internal systems to assist with payment processing, event administration, and stocktake returns during peak times.

The Benefits

Our client offers a rewarding environment with a comprehensive benefits package designed to support your well-being and professional growth:

• Generous Leave: Starting at 26 days of annual leave plus bank holidays, increasing over time based on length of service.
• Financial Security: Access to a defined contribution pension scheme and life cover for all staff.
• Health & Well-being: Support through a 24/7 Employee Assistance Programme (EAP) including face-to-face counselling. Our client also provides eyecare vouchers for regular computer users.
• Family Support: Enhanced parental pay.
• Commuter & Lifestyle Perks: Take advantage of a cycle-to-work scheme or apply for interest-free loans for travel season tickets.
• Professional Development: Access to an extensive library of learning resources and a fully integrated e-learning training and development plan.

Why Apply?

This is a fantastic opportunity to join a team where your administrative expertise directly contributes to the community impact of a major organisation. You will work in a positive, open environment that values professional development and offers a varied and engaging workload.