Job Description:

Customer Service Administrator

Service Delivery team
Wakefield
£25,000 - £26,000
Full Time | Permanent

Are you an organised administrator with strong Excel skills looking to join a forward-thinking and innovative organisation?

We are recruiting for a Service Delivery Administrator to join a fantastic business in Wakefield that is known for its excellent culture, supportive management team, and genuine opportunities for career progression.

This is a varied role where you will play a key part in supporting service delivery operations, maintaining accurate data, producing reports, and ensuring customers receive an exceptional level of service.

Key Responsibilities

• Supporting the Service Delivery team with day-to-day administration
• Maintaining and updating customer and operational data
• Producing reports and analysing information using Excel
• Monitoring service performance and KPI data
• Coordinating customer requests and ensuring timely resolution
• Liaising with internal departments to ensure smooth service delivery
• Managing documentation, records, and system updates
• Identifying opportunities to improve processes and efficiencies

Requirements

• Previous administration experience within a busy office environment
• Strong Microsoft Excel skills, including data manipulation and reporting
• Excellent attention to detail and organisational skills
• Strong communication skills and a proactive approach
• Ability to manage multiple tasks and prioritise workloads effectively
• Confident working with systems, data, and reporting tools

What's on Offer?

• Salary of £25,000 - £26,000
• Fantastic company culture and working environment
• Genuine progression and development opportunities
• Opportunity to join an innovative and growing organisation
• Supportive and collaborative team

This is an excellent opportunity for an ambitious administrator looking to develop their career within a business that truly invests in its people.