Job Description:

Temporary Customer Service Administrator

Location: On-site
Duration: 3-4 months
Start Date: Late September 2026
Pay Rate: £14.50 per hour
Working Hours: Monday-Thursday, 8.30am-5.00pm and Friday, 8.30am-2.30pm
Flexible Hours: Monday-Thursday 9.00am-5.00pm and Friday 9.00am-2.30pm may also be considered
Parking: Free on-site parking available

The Opportunity

We are looking for a Temporary Customer Service Administrator to join our Customer Services team for an initial 3-4 month period, starting in late September 2026.

This is an excellent opportunity for an experienced customer service administrator who is highly IT literate, organised and confident working across multiple systems. Experience within the manufacturing sector would be advantageous, although this is not essential.

You will work closely with the Customer Services, Sales, Warehouse, Operations and Regulatory Affairs teams to ensure customers receive a high level of service and that orders, deliveries and related administration are managed accurately and efficiently.

Key Responsibilities

• Provide day-to-day customer support by telephone and email, responding to account queries promptly and professionally.
• Manage and assist with sales orders, purchase orders and associated documentation, ensuring customer expectations are met.
• Maintain accurate and up-to-date customer information across relevant internal systems.
• Monitor and follow up delivery discrepancies and resolve issues promptly.
• Maintain accurate records of consignments, ensuring compliance with HMRC requirements and internal audit standards.
• Support the Sales team by identifying potential opportunities with existing customers and providing relevant feedback.
• Develop a strong understanding of the company's products and services.
• Liaise with transport providers regarding export consignments, including reviewing rates and ensuring appropriate load/product mixes.
• Deal with day-to-day transport issues and monitor service levels against agreed KPIs.
• Work closely with the Warehouse team to ensure orders are processed and dispatched within required timescales.
• Coordinate the dispatch of customer samples.
• Work with Regulatory Affairs and Operations to resolve customer complaints effectively.
• Identify opportunities for process improvements within Customer Services and Logistics.
• Manage workload effectively, ensuring tasks are completed accurately and within agreed timescales.
• Build and maintain strong working relationships with customers and internal departments.

About You

We are looking for someone who is:

• IT savvy and confident learning and working across different systems.
• Highly organised with excellent attention to detail.
• An experienced customer service professional, ideally with 2-3 years' experience in a similar environment.
• Confident using Microsoft Excel, Word and Outlook.
• A strong communicator with excellent customer service skills.
• Comfortable handling multiple tasks and priorities in a busy environment.
• A proactive problem-solver who enjoys finding ways to improve processes.
• A team player who is equally comfortable working independently.
• Ideally experienced within manufacturing, logistics, transport, freight forwarding or a sales environment - although sector experience is not essential.

What We Offer

• £14.50 per hour
• 3-4-month temporary assignment
• Late September 2026 start
• Flexible working hours
• Free on-site parking
• Weekly pay
• Holiday pay
• Access to the Tate Rewards Scheme including store discounts

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Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.