Job Description:

Customer Service Administrator, Manchester City Centre, £25,000

Mon to Fri, Full Time, 34 Hours Per Week.

£25,000

Manchester City Centre Based

A financial services provider based in the heart of Manchester City Centre are looking for a confident, customer-focused Customer Service Administrator to join their growing operations team. This role is ideal for someone with financial services experience, who thrives on helping customers, enjoys problem-solving, and takes pride in delivering accurate, high‑quality service.

Responsibilities as a Customer Service Administrator

• Managing product enquiries via telephone and email
• Handling new account enquiries and providing clear product information to potential customers
• Supporting customer retention and discussing reinvestment options
• Processing new applications, transfers (in/out) and account servicing requests
• Handling withdrawals, payments and customer transactions
• Calculating and administering claims
• Maintaining accurate, compliant customer records
• Providing clear, professional guidance to customers on their accounts

Desirables as a Customer Service Administrator

• Proven 2 years customer service experience, ideally within financial services
• An understanding of ISA products and/or savings accounts will prove a strong advantage
• Excellent communication skills, both written and verbal
• A calm, patient and team approach
• Someone proactive, reliable and genuinely passionate about helping customers

Benefits

Includes private healthcare, birthday paid day off and an early finish every Friday – to name a few!

Interested? To secure an interview for this Customer Service Administrator role please apply now!

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

Follow us on our website and Facebook for updates, recruitment information, new vacancies and more!