Job Description:

Customer Service Administrator

Cheltenham, Gloucestershire

£28,000–£31,000 DOE

Full-time, permanent | 40 hours per week | Office-based

Our client, a growing business within the commercial and construction sector, is looking for a Customer Service Administrator to join their Cheltenham team.

This is a great opportunity to join a business that invests in its people, embraces new technology and offers genuine opportunities to develop your career.

What we're looking for:

• 2–5 years' experience in customer service, sales support or commercial administration
• Excellent communication skills and a confident telephone manner
• Strong organisation and attention to detail
• Experience handling customer enquiries, orders or administrative tasks
• Good IT skills and an interest in AI tools and new technology
• A proactive, adaptable and solutions-focused approach

What you'll be doing:

• Managing customer enquiries via phone, email and digital channels
• Processing orders, handling payments and tracking deliveries
• Liaising with warehouse teams, suppliers and couriers
• Resolving customer queries, complaints, returns and product damages
• Keeping customers updated and maintaining accurate records
• Using AI tools and modern software to improve efficiency and customer service

What's on offer?

• £28,000–£31,000 salary, depending on experience
• 25 days' annual leave plus bank holidays
• Quarterly bonus scheme and paid sick leave
• Training, development and career progression opportunities
• Employee Assistance Programme and free financial guidance
• Team breakfasts, lunches, social events and employee recognition scheme

Interested?

If you have a background in customer service or commercial administration, enjoy solving problems and are keen to explore how technology can improve the way we work, we'd love to hear from you.

Apply today to find out more about this fantastic opportunity!

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