Job Description:

Customer Service Administrator

 
Pertemps are currently recruiting for multiple Customer Service Administrators to join a leading logistics company at their Head Office in Chineham, Basingstoke.

This is a temporary, ongoing assignment running until the end of the year, offering an excellent opportunity to join a well-established logistics business.

Working Hours:

You will be working one of the following shifts:

• 5:00am – 1:30pm
  
  
• 6:00am – 2:30pm
  
  
• 1:30pm – 10:00pm

Please note that you will also be required to work four evening shifts from 6:00pm – 1:00am between 20th and 23rd December.

Responsibilities as a Customer Service Administrator:

• Answering incoming telephone calls and responding to emails.
  
  
• Logging customer queries accurately onto the company's CRM system.
  
  
• Managing live issues and investigating discrepancies.
  
  
• Completing KPI trackers and performance reports.
  
  
• Collating information and updating internal business systems.
  
  
• Liaising with internal teams to chase and resolve outstanding queries.
  
  
• Building and maintaining strong working relationships with depots and customers.
  
  

Requirements for this position:

• Previous experience in a customer-facing role.
  
  
• Confident communicating over the telephone.
  
  
• Strong analytical and problem-solving skills.
  
  
• Good working knowledge of Microsoft Office packages.
  
  
• Excellent communication and organisational skills.
  
  
• A proactive approach with the ability to work in a fast-paced environment.
  
  

The Role:

• £12.71 per hour.
  
  
• Choice of shift patterns as outlined above.
  
  
• Four additional evening shifts from 20th – 23rd December (6:00pm – 1:00am).
  
  
• Temporary, ongoing assignment until the end of the year.
  
  
• Opportunity to work for a leading logistics company.
  
  

If you are interested in this Customer Service Administrator position, please apply below with your up-to-date CV or contact Charlotte at the Pertemps Basingstoke branch for further information.