Job Description:

Customer Service Administrator

Guildford
£25,000

The Role

An exciting opportunity for a customer-focused and highly organised Customer Service Executive to join a well-established business based in Guildford. Working with a fantastic range of products, you'll play a key role in delivering an exceptional customer experience and building strong relationships with clients.

This role is ideal for someone who is passionate about customer service, enjoys working in a fast-paced environment, and thrives as part of a collaborative team. You'll be responsible for managing customer enquiries, maintaining accurate records, and ensuring every interaction reflects the company's commitment to excellence.

Key Responsibilities

• Deliver an outstanding customer experience at every stage of the customer journey.
• Respond to customer enquiries via telephone, email, website, and other communication channels.
• Proactively communicate with customers to provide updates and support.
• Work closely with colleagues across the business to resolve queries efficiently.
• Maintain and update customer records and databases accurately.
• Ensure all customer interactions are handled professionally and promptly.
• Support continuous improvements to customer service processes.
• Build positive and lasting relationships with customers.

Skills & Experience

• Previous experience within a customer service or office-based role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Highly organised with the ability to manage multiple tasks.
• Passionate about delivering exceptional customer service.
• Positive, proactive, and enthusiastic approach to work.
• Ability to remain calm and professional under pressure.
• Strong team player with a genuine people-focused attitude.

What's on Offer?

• Competitive salary with salary review after probation.
• Hybrid working opportunities.
• Friendly and supportive team environment.
• Opportunity to work with an established and growing business.
• Career development and progression opportunities.
• Monday to Friday 9am-5pm working hours.

Why Apply?

This is a fantastic opportunity to join a reputable company that truly values its people and its customers. If you're passionate about delivering exceptional service and are looking for a role where you can develop your skills within a supportive and collaborative environment, we'd love to hear from you.