Job Description:

Customer Service Advisor - Edinburgh (Hybrid)


Edinburgh | Hybrid Working | Full Time | £27,042 + Bonus + Excellent Benefits

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every customer interaction matters?

We're recruiting for a Customer Care Specialist to join a market-leading business in Edinburgh. This is an excellent opportunity for individuals with strong customer service experience, particularly from a contact centre, customer support, retail, hospitality, banking or service environment.

You'll be the voice of the business, supporting customers via phone, email, live chat and social media, resolving queries, solving problems, and ensuring every customer receives an exceptional experience.

What we're looking for:

✅ Excellent customer service and communication skills

✅ Contact centre experience desirable

✅ Strong problem-solving ability and attention to detail

✅ Ability to handle multiple priorities and work as part of a team

✅ Passion for helping customers and delivering positive outcomes

What's in it for you?

• Salary of £27,042
• Hybrid working (3 days office / 2 days home)
• Bonus opportunities
• 31 days holiday including your birthday
• Pension contribution
• Private healthcare (after qualifying period)
• Modern offices and a welcoming, supportive team culture
• Genuine opportunities for career development and progression

This is a fantastic opportunity to join a growing organisation that genuinely values its people, invests in development, and prides itself on delivering exceptional customer experiences.

Apply today if you're looking for a Customer Service Advisor, Customer Care Specialist, Contact Centre Advisor, Customer Support Advisor, Customer Experience Advisor, or Customer Service Representative role in Edinburgh.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.