Job Description:

Customer Service Advisor (Live Chat Agent)

Location: Reading

Salary: £28,000

Contract: Permanent

Hours: Full-time, hybrid

Are you passionate about delivering exceptional customer service and helping customers find the right solutions? We are recruiting on behalf of our client for a proactive and customer-focused Customer Service Advisor to join a friendly and supportive team.

This is a fantastic opportunity for someone who enjoys building relationships, resolving queries, and working in a fast-paced environment where no two days are the same. You'll act as a first point of contact for customers, providing a professional and efficient service while ensuring a positive customer experience at every stage.

What you'll be doing:

• Providing first-line support to customers via telephone, email and online channels
• Managing customer enquiries from initial contact through to resolution
• Processing customer requests accurately and within agreed service levels
• Advising customers on products and services to ensure they receive the most suitable solution
• Maintaining accurate customer records and updating internal systems
• Liaising with internal departments to resolve customer queries efficiently
• Supporting customer engagement activities and outbound communications where required
• Identifying opportunities to enhance the customer experience and add value where appropriate

What we're looking for:

• Previous customer service or customer support experience
• Excellent verbal and written communication skills
• A professional and confident telephone manner
• Strong organisational skills and the ability to manage multiple priorities
• Good IT skills, including Microsoft Office and CRM or web-based systems
• Excellent problem-solving abilities and attention to detail
• The ability to remain calm and professional when dealing with complex enquiries
• A positive, proactive approach with a willingness to learn and develop
• A genuine passion for delivering outstanding customer service

In return, you'll join a supportive team environment with excellent training, long-term career opportunities, and the chance to work for a well-established and growing organisation. You'll also have access to a comprehensive benefits package and a range of initiatives designed to support employee wellbeing, development and work-life balance.

If you're looking for your next customer service opportunity and enjoy helping customers while making a real difference, we'd love to hear from you. Apply today with your up-to-date CV!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.