Job Description:

Location: HX6
Start date: ASAP
Job Type: 6 month FTC
Salary: £27,000
Hours of work: 08:30 - 17:00

We are a well-established and growing organisation operating within a service-led environment, supporting customers across a range of operational and infrastructure solutions. We pride ourselves on delivering excellent customer experiences and creating a supportive, collaborative workplace where employees can develop and succeed.

We are looking for a proactive and detail-focused Financial Query Coordinator to join our Customer Service Management team. This role is ideal for someone who enjoys problem-solving, takes ownership of issues, and thrives in a fast-paced customer-focused environment.

You will be responsible for managing customer and internal financial queries from initial investigation through to resolution, ensuring all issues are handled accurately, professionally, and efficiently. Working closely with departments across the business, you will play a key role in improving customer experience, reducing disputes, and supporting timely payments.

• Managing financial and invoice-related queries via phone, email, and shared inboxes
• Investigating and resolving queries relating to contracts, pricing, billing, purchase orders, and service delivery
• Taking full ownership of cases from receipt through to resolution
• Liaising with internal departments including Finance, Sales, Operations, and Service teams to gather information and resolve issues
• Processing credit requests accurately and ensuring supporting information is complete
• Maintaining clear and accurate case records on internal systems and CRM platforms
• Monitoring open queries and ensuring agreed response and resolution times are achieved
• Providing clear explanations to customers regarding invoices, charges, and financial processes
• Identifying recurring issues and supporting continuous improvement initiatives
• Delivering excellent customer service while maintaining professionalism and empathy in sensitive conversations

• Previous experience within customer service, query resolution, credit control, or dispute handling
• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to prioritise workload effectively
• A calm, professional, and analytical approach to problem-solving
• Ability to work under pressure and manage multiple tasks simultaneously
• High attention to detail and accuracy
• Strong IT skills including Microsoft Office packages such as Excel, Word, and Outlook
• Experience using CRM or case management systems would be advantageous
• A proactive attitude with a willingness to learn and develop

• Permanent hybrid role within a growing and forward-thinking organisation
• Supportive and collaborative team culture
• Opportunities for career development and progression
• Competitive salary and benefits package
• The chance to make a real impact within a customer-focused environment

If you are a motivated individual who enjoys resolving complex queries and delivering excellent customer service, we would love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.