Job Description:

Customer Service Advisor
Coleshill | Full-Time | Free Parking
Are you an experienced Customer Service Advisor looking for your next opportunity?
We are currently recruiting on behalf of a leading international logistics provider based in Coleshill. This is an excellent opportunity to join a well-established business that genuinely invests in its people, offering long-term career prospects, a supportive team environment, and excellent employee benefits.

The Role
As a Customer Service Advisor, you will be responsible for delivering outstanding customer service while handling a high volume of inbound enquiries. Duties will include:

• Managing inbound customer calls relating to orders, stock availability, deliveries, and account queries
• Resolving customer complaints and providing effective solutions
• Updating and maintaining customer records using internal CRM systems
• Working with Microsoft Excel to manage and update customer information
• Delivering a professional and positive customer experience at all times

About You
To be successful in this role, you will have:

• Previous customer service experience, ideally within a contact centre, logistics, retail, or office-based environment
• Excellent communication and interpersonal skills
• Good IT skills, including Microsoft Office and data entry systems
• Strong attention to detail and problem-solving abilities
• A positive, enthusiastic, and customer-focused approach
• A full UK driving licence and access to your own vehicle, as the site is not easily accessible by public transport
   

Hours & Pay

• Monday to Friday
• 7.5-hour shifts between 7:00am and 6:00pm
• £12.74 per hour, increasing to £12.87 per hour after 12 weeks
   

Benefits

• 30 days annual leave (pro rata)
• Free on-site parking
• Employee recognition schemes and monthly incentives
• Modern office environment with excellent facilities
• Regular social events, competitions, and team engagement activities
• No working on Christmas Day, Boxing Day, or New Year's Day
   

If you're passionate about delivering excellent customer service and are looking for a long-term opportunity with a reputable employer, we'd love to hear from you. Submit your application today or get in touch with Gabriele Strazdauskaite on (phone number removed) or (url removed)!