Job Description:

Customer Service and Data Processing Assistant

Ready to take your customer service career to the next level?
If you're detail-driven, thrive in a fast-paced environment, and enjoy working cross-functionally, this could be the perfect opportunity for you!

We're looking for a proactive and organised Customer Service Assistant to join our team in Basingstoke on a temporary basis.

✨ Collaborative Environment
Be part of a supportive, high-performing team where your contribution truly matters.

📈 Develop Your Expertise
Gain valuable experience working across customer service, operations, and supply chain functions.

⚖️ Flexible Working - Hybrid!
Enjoy a role that supports a healthy work-life balance.

💡 Make a Real Impact
Play a key role in improving customer satisfaction and operational efficiency.

This is a varied and hands-on role where you'll be at the heart of customer operations. Your responsibilities will include:

• 🗂️ Customer Data Management
  Maintaining and updating customer master data to ensure accuracy for data protection and audit compliance

• 📊 Order Processing
  Raising quotations, processing orders, and managing schedule agreements in line with service level expectations

• 📞 Customer Communication
  Handling telephone and email enquiries while building strong, lasting relationships with customers

• 🤝 Cross-Functional Collaboration
  Working closely with Distribution, Planning, Finance, and Sales Operations to manage expectations around stock, pricing, and payments

• ⚠️ Risk Management
  Identifying and escalating service risks while supporting customer meetings alongside Sales Operations

• 🔍 Query Resolution
  Investigating and resolving customer queries or complaints quickly and efficiently

• 🚚 Logistics Coordination
  Liaising with courier agents and using tracking systems (SOLU) to monitor delivery progress

• 📥 Mailbox & Admin Oversight
  Managing shared inboxes, coding, and filing communications effectively

• 📈 Performance Focus
  Supporting and maintaining Lines on Time in Full (LOTIF) targets

• 🧠 Continuous Improvement
  Participating in operational meetings and contributing to PPI/JDI initiatives

• 🦺 Health & Safety Awareness
  Promoting and adhering to health, safety, and environmental policies at all times

• ✅ Strong organisational skills and attention to detail
• 🗣️ Excellent communication and relationship-building abilities
• 🤝 A team player with a collaborative mindset
• ⚡ Proactive approach to problem-solving
• 💻 Confident using systems and handling data

• 💷 Competitive pay
• 📚 Full training and ongoing support
• 🤝 Exposure to multiple business functions
• 🌟 A positive and inclusive workplace culture

If you're looking to step into a role where you can make a real difference and gain valuable experience, we'd love to hear from you!

👉 Click 'Apply Now' and send your CV with a short note on why you're a great fit.

📍 Location: Basingstoke
📅 Contract: Temporary (rolling applications)

Adecco is a Disability Confident employer. We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds.

If you require any reasonable adjustments, please let us know-we're here to support you.

💬 Join us and help deliver seamless service that makes a difference every day!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.