Job Description:

We are currently recruiting for a proactive and organised Customer Services and Logistics Administrator for a prestigious client based in Milnsbridge, Huddersfield (HD3).

This is a permanent role, and the successful applicant will be responsible for delivering excellent customer service while coordinating the efficient movement of goods and ensuring smooth day-to-day operational processes.

In addition to customer service and logistics responsibilities, the role includes a range of administrative and operational support duties that contribute to the overall success of the business.

Customer Service (Approximately 70–80% of the Role)

• Act as the primary point of contact for customer enquiries via telephone, email, and online channels.
• Deliver a professional, friendly, and responsive customer experience, building strong relationships with customers.
• Process customer orders accurately and efficiently, ensuring all information is entered correctly.
• Provide customers with timely updates on orders, product availability, lead times, and deliveries.
• Resolve customer queries, complaints, and issues promptly, escalating where appropriate.
• Liaise with internal departments to ensure customer requirements are met and expectations are managed.
• Process returns, credits, and replacement orders in line with company procedures.
• Identify opportunities to improve the customer experience and contribute to service improvements.

Logistics Coordination (Supporting Role)

• Support the coordination of customer deliveries by liaising with suppliers, warehouse staff and transport providers.
• Monitor delivery schedules and communicate any delays or changes to customers and internal teams.
• Assist with arranging collections, dispatches, and return shipments.
• Prepare delivery documentation and maintain accurate logistics records.
• Work closely with the operations team to help ensure orders are fulfilled accurately and on time.
• Assist in resolving delivery-related queries and escalating issues where necessary.

Administration and Operational Support

• Act as a key point of contact for a variety of operational tasks outside the standard remit of the role.
• Maintain accurate records, filing systems, and operational documentation.
• Produce routine reports relating to customer service and order management.
• Support purchase order processing and supplier communications where required.
• Assist with invoicing, credit notes, returns and general administrative tasks.
• Contribute to the review and improvement of customer service and operational processes.

Skills and Experience

Essential

• Previous experience in customer service, logistics, supply chain, or operations coordination.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• High level of attention to detail and accuracy.
• Experience with Sage is required.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Strong problem-solving and decision-making skills.

Hours

• 37.5 hours a week
• Monday to Friday

Salary

• £25.5k annual salary

Please click APPLY to submit your CV.

Due to the high number of online applications, if you have not heard from us within 7 days, your application has unfortunately been unsuccessful on this occasion.