Job Description:

Our client is a leading international manufacturer with a strong reputation for delivering high-quality workplace solutions to customers across the UK and Europe. Due to continued growth, they are seeking a Customer Service Co-ordinator to join their busy and supportive team based in Mirfield.

This is an excellent opportunity for an organised and customer-focused professional who enjoys managing customer relationships, coordinating orders and deliveries, and ensuring an exceptional customer experience from start to finish.

The Role As a Customer Service Co-ordinator, you will be responsible for managing customer enquiries and overseeing the order journey from placement through to successful delivery. Working closely with internal departments and external logistics partners, you will ensure orders are processed accurately, customers are kept informed, and any issues are resolved promptly.

This role requires strong organisational skills, excellent communication, and the ability to coordinate multiple tasks within a fast-paced environment.

Key Responsibilities

• Manage customer enquiries via telephone, email, and CRM systems.
• Process and coordinate customer orders accurately and efficiently.
• Monitor order progress and provide proactive updates to customers.
• Coordinate deliveries with customers, warehouses, transport providers, and installation teams.
• Liaise with logistics partners to ensure timely and efficient order fulfilment.
• Resolve customer queries relating to orders, deliveries, returns, and product issues.
• Maintain accurate records of customer interactions and order activity.
• Support sample requests and coordinate fulfilment requirements.
• Work closely with Sales, Finance, Logistics, and Customer Service teams to deliver a seamless customer experience.
• Investigate and manage non-conformance issues, coordinating resolutions and customer communications.

About You The successful candidate will have:

• Previous experience in a Customer Service Co-ordinator, Customer Service Advisor, Customer Support, Order Processing, Sales Support, or Administration role.
• Strong customer service and relationship management skills.
• Excellent organisational abilities with strong attention to detail.
• Experience using CRM systems and Microsoft Office, particularly Excel and Outlook.
• Strong problem-solving skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• A proactive and professional approach with a commitment to delivering outstanding customer service.

Experience within a B2B environment, logistics coordination, order management, or supply chain administration would be advantageous but is not essential.

Benefits

• Competitive salary of £27,000 - £29,000 per annum.
• Company pension scheme.
• Employee Assistance Programme.
• Life assurance.
• Company events.
• Cycle to Work Scheme.
• Free on-site parking.

If you are a highly organised and customer-focused professional looking for your next opportunity, we would love to hear from you. Apply today for immediate consideration.

This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position, and we have your consent to do so.

INDA