Job Description:

Customer Service Coordinator

Near Corby / Hybrid

Permanent

Monday to Friday, 37.5 hours per week

What you'll actually be doing

• Acting as the day-to-day contact for key customers - queries, updates, problem-solving
• Managing orders end-to-end (from quote through to delivery)
• Working closely with external sales and supply chain to keep everything on track
• Proactively keeping customers updated rather than waiting for them to chase
• Handling pricing, delivery schedules and stock-related decisions
• Sorting out invoice queries and general "when things don't quite line up" issues

What they're looking for

• Someone organised, detail-focused and able to juggle multiple priorities, with prior internal sales experience
• Comfortable dealing with customers day-to-day and building proper relationships
• Confident working with numbers, pricing and margins
• Someone who doesn't just sit on problems - you'll need to dig in and get them sorted
• Good communication across teams (sales, ops, suppliers - the lot)

What you'll get in return

• A role where you're trusted to manage your own workload
• Proper exposure across sales, supply chain and operations
• The chance to influence customer experience and commercial outcomes
• A business that values proactive people, not box-tickers

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

Impact Recruitment is an employment business working on behalf of our client.

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