Job Description:

You'll be the trusted, steady voice customers rely on as Customer Service Coordinator, with a salary of up to £29,400 DOE reflecting how much that trust matters.

Every call, quote and query becomes part of a smooth, dependable process you help keep running.

This is a role built on long term relationships, not quick wins.

As a Customer Service Coordinator, you will benefit from:

• A stable, well-established business with a clear, supportive structure around you
• A close-knit team where you're genuinely valued, not just another name on a rota
• Ongoing training to help you grow your skills and confidence in the role
• Settled, office-based hours in Blandford
• The chance to build lasting relationships with customers and colleagues alike

As a Customer Service Coordinator, your responsibilities will include:

• Process customer orders accurately using the company's ERP and CRM systems
• Handle incoming calls, emails and live chat enquiries with a professional, friendly manner
• Make outbound calls to keep customers updated on order status and next steps
• Build strong, lasting rapport with customers to support long term relationships
• Support the wider sales team by managing opportunities and forecasting within the CRM
• Handle and resolve customer complaints in line with company procedure

As a Customer Service Coordinator, your experience will include:

• Experience in a customer service based role
• Confident using CRM and ERP systems to manage orders and enquiries
• Excellent verbal and written communication skills
• A flexible, team-oriented approach with a positive, can-do attitude
• Comfortable building rapport with a wide range of internal and external stakeholders

If you're looking for a role where consistency and genuine relationships matter as much as the work itself, this could be a great next step. Apply today with an up-to-date CV or call Claire at Rubicon for more information.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.