Job Description:

Customer Service Representative - B2B

Location: Brough Area, HU14

Hours: Monday to Friday, 8:30am - 17:00pm

Pay: £13.08 per hour

Contract: Temp to Perm Opportunity

Adecco UK Ltd is proud to be recruiting on behalf of a leading national organisation for a Customer Service Representative to join their dynamic and fast-paced business-to-business (B2B) support team.

This is an exciting opportunity for a proactive and detail-oriented individual to play a key role in delivering exceptional service to commercial clients across the UK.

• Act as the first point of contact for B2B customers, handling enquiries with professionalism and efficiency via phone, email, and internal systems.
• Process customer orders accurately, ensuring all relevant purchase order numbers are captured and client spend limits are adhered to.
• Provide expert advice on product ranges, availability, and suitability, helping clients make informed purchasing decisions.
• Coordinate delivery schedules with internal logistics and warehouse teams, ensuring timely and accurate dispatch of goods.
• Maintain up-to-date records of customer interactions, transactions, and service issues using multiple internal systems.
• Monitor and manage customer accounts, ensuring compliance with agreed terms and flagging any discrepancies or concerns.
• Collaborate closely with internal departments including Sales, Finance, and Operations to ensure a seamless customer experience.
• Escalate complex queries or complaints appropriately, ensuring swift resolution and customer satisfaction.
• Continuously develop product and system knowledge to stay ahead of client needs and industry trends.

• Strong administrative and numeracy skills with a keen eye for detail.
• Confident communicator with a customer-first mindset.
• Comfortable working across multiple systems and managing competing priorities.
• Reliable, hardworking, and committed to delivering high standards of service.

If you're looking for a role where you can make a real impact in a supportive and energetic team, we'd love to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.