Job Description:

Customer Service Executive – Harrogate - £30k + company bonus + excellent benefits

We are looking for an experienced Customer Service Executive to join a well-established supplier of workwear, uniform and PPE solutions near Harrogate. The Customer Service Executive will be responsible for processing customer orders, managing delivery updates, maintaining customer requirements and providing a high standard of service to customers and suppliers.

Key Responsibilities - As a Customer Service Executive, you will be responsible for:

• Accurately processing customer orders through the ERP system.
• Managing delivery updates, delays and substitutions proactively.
• Maintaining customer-specific requirements and ensuring accurate records.
• Administering customer web portals.
• Responding to customer enquiries via email and telephone.
• Liaising confidently with customers and suppliers to resolve queries.
• Maintaining a high level of accuracy across customer and order information.

Skills & Experience - The successful Customer Service Executive will have:

• Previous experience working as a Customer Service Executive, Customer Service Advisor or in a similar customer service role.
• Experience using ERP systems or similar order-processing platforms.
• Exceptional attention to detail and strong data accuracy.
• Strong organisational and administration skills.
• Confident written and verbal communication skills.
• Experience managing customer requirements within a B2B environment would be advantageous.

This Customer Service Executive role is based near Harrogate and is offered on a permanent basis, with a salary of £30,000 plus company bonus and excellent benefits.

If you’re an experienced Customer Service Executive with strong attention to detail and experience working with customers and ERP systems, we’d love to hear from you. This role offers the opportunity to join an established and growing business while taking responsibility for delivering a high standard of customer service.

Keywords – customer service, customer service executive, admin, data entry, order processing, order processor, administration, CS exec, inbound calls, inbound, relationship manager, CS, executive, relationship management, inbound calls, B2B, ERP, ERP System, Harrogate, North Yorkshire, Customer Service Advisor, Customer Service Representative, Customer Service Coordinator, Customer Service Assistant, Customer Service Professional