Job Description:

Customer Service Executive

Harlow, Essex, £30,000.00 per annum. 

At goodnus, we’re not your typical delivery company. Our business was built on reliability, quality, and convenience, values that have helped us become one of London’s leading food & beverage suppliers.

Every day, we deliver premium products from fresh milk and fruit to snacks, drinks, and breakfast essentials, into some of the world’s most recognisable workplaces and London’s most iconic buildings.

The Customer Service Executive Role

The successful candidate will help manage growing demand, and ensure our customers are given the love and care that they deserve, whilst keep them up to date on our wide range of great products.

The Customer Service Executive role will include:

• Prioritise and process customer orders and requests submitted by telephone or email, whilst managing your day-to-day workload.
• Investigate and resolve customer queries quickly and efficiently, whilst always being patient and supportive.
• Develop a detailed knowledge of all products and services offered, so that you can proactively support both new and existing customers.
• Ensure that customer information is accurate and updated regularly within our CRM.
• Keep confidential records and financial information private and secure.
• Communicate effectively when liaising with customers, partners, and internal teams such as delivery, procurement, and operations.

The Customer Service Executive will have:

• This is an office-based role, with typical hours from 08:00 - 17:00 Monday to Friday, with very little opportunity for working from home.
• Minimum 1-year previous Customer Services experience.
• Excellent interpersonal and active listening skills.
• Clear communication skills and a strong command of the English language.
• Strong attention to detail.
• Ability to prioritise.
• Excellent presentation, written and verbal communication skills.
• Energetic, confident and a credible team player.

Why goodnus?

£30,000 per annum | Permanent role | | Training & development | Growing company

Benefits: Private Medical Health Insurance, Life Insurance + Pension
Other Benefits: Regular Training, Social Events, PPE + Workwear