Job Description:

Customer Service Executive

Doncaster

Full time | Office based

£26,000 - £28,000

Elevation Recruitment Group are seeking a proactive and customer-focused Customer Service Executive to join our client’s team. This role is responsible for delivering excellent customer service by handling enquiries, resolving issues, processing orders, and ensuring a positive customer experience at every stage of the customer journey.

Interviews are being held WC 8th June – don’t hesitate in applying.

Key Responsibilities as a Customer Service Executive

• Respond to customer enquiries via phone, email, and other communication channels in a professional and timely manner.
• Provide accurate information regarding products, services, orders, and company procedures.
• Manage customer orders, returns, exchanges, and account queries.
• Resolve customer complaints efficiently, escalating issues where necessary while maintaining ownership of the customer experience.
• Maintain accurate customer records and update CRM systems.
• Liaise with internal departments including Sales, Finance, Logistics, and Technical teams to ensure smooth service delivery.
• Monitor customer issues, identify trends, and contribute to continuous improvement initiatives.
• Support departmental administration and maintain high standards of accuracy and professionalism.

About the requirements as a Customer Service Executive

• Previous experience in customer service, internal sales support, or a similar customer-facing role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Proficient in Microsoft Office and comfortable using CRM systems.
• Customer-focused, proactive, and solution-oriented.
• Able to work effectively both independently and as part of a team.

What's on Offer?

• Opportunity to join a supportive and collaborative team.
• Varied role with exposure to multiple business functions.
• Ongoing training and development opportunities.
• A positive working environment focused on delivering excellent customer service.

Get in touch with Amy Wood or Sarah Larkin today to find out more.