Job Description:

Customer Service Representative – Night Shift

Wirral

£25,000 per annum

Permanent Nights | 4 On / 4 Off (12-Hour Shifts)

ASPLIV

Are you an experienced Customer Service Advisor, Service Coordinator or Call Centre professional looking for a role where every shift makes a real difference?

Do you remain calm under pressure and enjoy solving problems whilst delivering exceptional customer service?

Are you looking to join a growing business where you'll play a vital role in supporting customers during critical situations?

If so, I'd love to hear from you!

My client is a well-established and growing business within the power generation industry. Due to continued growth, they are looking to appoint a Customer Service Representative to join their busy 24/7 operations team on a permanent night shift.

This is an excellent opportunity for someone who enjoys working in a fast-paced operational environment, coordinating multiple priorities and providing first-class customer service during emergency and out-of-hours situations.

Package

• £25,000 per annum
• Permanent Night Shift – 4 On / 4 Off
• 12-Hour Shifts
• 25 Days Holiday + Bank Holidays
• Company Pension Scheme
• Free or Subsidised Meals
• On-site Gym Facilities
• Stable and Growing Business
• Long-term Career Opportunities

The Role

As the Customer Service Representative, you'll be the first point of contact for customers requiring emergency assistance, generator hire, breakdown support and service updates outside of normal business hours.

Working closely with engineers, transport and operations teams, you'll coordinate responses, manage customer enquiries and ensure service level agreements are consistently achieved.

This is an ideal opportunity for someone who enjoys working under pressure, thinking on their feet and delivering outstanding customer service when it matters most.

Key Responsibilities

• Answer and manage customer calls, emails and emergency enquiries.
• Log breakdowns, service requests and callouts accurately.
• Coordinate engineers and operational resources to meet customer requirements.
• Monitor ongoing jobs and provide regular updates to customers.
• Escalate urgent issues in line with company procedures.
• Prepare detailed shift handover reports.
• Maintain accurate customer records and operational documentation.
• Process generators hire enquiries and support quotation requests.
• Support multiple divisions across the business, including Sales, Hire, Projects, Service and Fuel.
• Ensure service level agreements (SLAs) are consistently achieved.
• Deliver professional, friendly and efficient customer service at all times.

What We're Looking For

• Previous experience within Customer Service, Service Desk, Operations Coordination or Call Centre environments.
• Excellent telephone manner and communication skills.
• Ability to remain calm and make decisions under pressure.
• Strong organisational and multitasking skills.
• Good IT skills, including Microsoft Office and CRM systems.
• High attention to detail and accurate data entry.
• A proactive and solutions-focused approach.
• Ability to work independently whilst contributing to a wider team.

Desirable Experience

• Power Generation
• Plant Hire
• Engineering
• Utilities
• Construction
• Transport & Logistics
• Industrial Services
• 24/7 Operations or Night Shift Environments

Why Apply?

• Join a growing business with an excellent reputation.
• Be part of a supportive and collaborative operations team.
• Play a key role in supporting customers during critical situations.
• Enjoy a varied role where no two shifts are the same.
• Excellent long-term career opportunities.
• Secure a permanent position within a growing organisation.

If you're a calm, organised and customer-focused professional looking for a rewarding night shift opportunity, I'd love to speak with you.

To Contact Direct:

Jasmine Williams – Commercial Director

(phone number removed)

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