Job Description:

CUSTOMER SERVICE/SALES ADVISOR – ORMSKIRK – PERMANENT – £27k

An exciting opportunity has arisen to join an award-winning Travel business in the Ormskirk area who are recruiting due to continued growth and success. The company offer a modern, friendly working environment with free parking and are also close to public transport links. They are seeking customer-focused candidates to join their existing Customer Service/Sales team, if you have a passion for delivering high standards of customer care and want to work in a supportive team environment where hard work is rewarded, then this could be the perfect organisation for you!!

Key duties will include:

• Handling high volumes of incoming calls from customers with new sales enquiries or queries/amendments to existing orders
• Finding out about the customer's requirements and discussing relevant packages/prices
• Processing sales onto the CRM system and taking payments
• Promoting and upselling additional services
• Building rapport with customers and understanding their individual needs/overcoming objections
• Following up warm leads received via the website to convert into a sale
• Handling after-sales queries and complaints
• Working to team and individual sales targets (retailer gift vouchers awarded for targets achieved)

Hours of work:

37.5 hours per week, worked across a 7-day rota

Nobody will be required to work more than 5 consecutive days without a break

Opening hours:

• Monday–Friday: 9am–7pm
• Saturday: 9am–5pm
• Sunday: 10am–4pm

Following successful completion of probation, you can earn a monthly bonus of up to £250 for achieving KPIs, giving you the opportunity to earn an additional £3,000 per year. You can also become eligible for the performance-related pay progression scheme which gives you the opportunity to progress your basic salary through two further levels.

Our client is keen to speak to customer service/sales professionals with strong communication skills and a team-player attitude. The ideal candidate will be results-driven, self motivated and able to multitask.

If this sounds like you and you would like to find out more about this fantastic opportunity, please call Leanne/Rhiannon at Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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