Job Description:

Are you an experienced Customer Service Administrator or Office Administrator looking for a part-time role with a professional, friendly business in Newark?

We're looking for someone who enjoys dealing with people, is highly organised and takes pride in getting the detail right. This is a varied office-based role combining customer service, administration and order processing, working closely with Sales, Warehouse and Supply Chain.

About the role

You'll be responsible for helping customers throughout the order process, making sure orders are processed accurately and that any queries or issues are dealt with quickly and professionally.

You'll be working across different systems and departments, so we're looking for someone who is confident, organised and able to manage a busy and changing workload.

What you'll be doing

• Answering incoming customer calls and dealing with enquiries professionally.

• Processing customer orders accurately.

• Responding to incoming and outgoing emails and correspondence.

• Liaising with customers regarding their orders and providing delivery and tracking information.

• Arranging collections and working with the Warehouse team on ad-hoc orders.

• Working closely with Sales, Warehouse, Supply Chain and Customer Support to resolve queries and keep orders moving.

• Updating information across internal systems and ensuring data is accurate.

• Handling customer queries and resolving issues wherever possible.

• Maintaining accurate records, filing and archiving.

• Providing general administrative support to the wider team.

What we're looking for

Previous office-based customer service and administration experience is essential.

We're looking for someone who can demonstrate:

• Proven experience working in a customer service and/or office administration role.

• A confident and professional telephone manner.

• Excellent written and verbal communication skills.

• Strong attention to detail and accuracy.

• Good organisational skills and the ability to prioritise a changing workload.

• Confidence using Microsoft Word and Excel.

• The ability to work independently and use initiative.

• A positive, friendly and professional approach.

• The ability to work collaboratively as part of a busy team.

Desirable experience

The following isn't essential, but will be advantageous and may influence where you sit within the salary range:

• Previous experience processing customer orders.

• Order fulfilment or sales administration experience.

• Logistics or supply chain administration experience.

• Experience working with SAP or another ERP system.

• CRM experience.

• Experience liaising with warehouses, couriers or carriers.

• Experience dealing with UK and international deliveries.

• Previous experience working within a manufacturing, distribution or similar environment.

Salary & hours

£25,000–£29,000 FTE, depending on experience.

The successful candidate will need to have proven office-based customer service and administration experience. Candidates with additional experience in order processing, logistics, SAP/ERP or supply chain will be particularly well suited and may be considered towards the upper end of the salary range.

The role is part-time initially, likely to be around 9.30am–3.00pm Monday to Friday, although the exact working pattern can be agreed with the hiring manager.

The standard working week is 37.5 hours, Monday to Friday, with flexitime around core hours.

Following successful completion of a four-month probationary period, there is the opportunity to move to hybrid working, with up to two days per week from home. Monday office attendance is required.

Benefits

- 20 days' holiday in year one, plus 3 additional days for the Christmas shutdown and bank holidays.

- Holiday entitlement increases with length of service.

- Annual discretionary bonus.

- Enhanced employer pension contribution of up to 5% matched.

- Medicash cashback scheme.

- Life assurance at 2 x annual salary.

- Enhanced maternity, paternity and sick pay.

- Free on-site parking.

- Company lunches and social events.

- Birthday celebrations and weekly fresh fruit.

- Relaxed and professional working environment.

Apply today

If you're an experienced Customer Service Administrator, Sales Administrator, Office Administrator or similar and are looking for a part-time opportunity in Newark, we'd love to hear from you.

We're particularly interested in candidates who can bring strong customer service and administration skills, with additional order processing, logistics or SAP experience being a real advantage.