Job Description:

Customer Services Administrator

Clevedon | Hybrid | Full-Time | Permanent

Salary up to £28,000 + FANTASTIC company benefits!

Monday–Thursday: 8:00am–5:00pm | Early finish Friday: 8:00am–12:15pm!

A well-established and growing manufacturing business based in Clevedon is looking to appoint a proactive and detail-focused Customer Services Administrator to join its collaborative customer services team.

This is an excellent opportunity for someone with previous customer service or sales administration experience who enjoys working in a fast-paced environment, building strong customer relationships and coordinating orders from start to finish.

Working Pattern & Benefits

• Hybrid working: 3 days office-based / 2 days from home
• Typical working hours (flexible start and finish times, based on a 38.5-hour week): Monday–Thursday: 8:00am–5:00pm, Friday: 8:00am–12:15pm
• Career development opportunities
• Enhanced 12% pension (5% employee, 7% employer)
• Partner Profit Share, Death in Service insurance, Employee referral scheme
• Free onsite parking
• Cycle to Work Scheme, Tech Scheme
• Company events, regular wellbeing activities, Mental Health First Aiders on site
• Charity involvement with Children’s Hospice South West
• Cashback health plan; includes private GP access, Employee Assistance Programme, and shopping discounts

Responsibilities will include:

• Managing customer orders and processing documentation
• Capacity planning and coordinating production requirements
• Creating Manufacturing Packs for internal teams
• Arranging despatch and tracking deliveries
• Providing excellent customer communication and support
• Liaising with internal departments to ensure smooth order fulfilment
• Maintaining accurate records and systems

What We’re Looking For

• Strong communication skills and excellent attention to detail
• A proactive and organised approach
• Ability to manage multiple priorities
• Confident working with customers and internal stakeholders
• Good IT and administrative skills

For further information please contact Justyna on (phone number removed).

This advert represents a summary of the full role description. To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.