Job Description:

Customer Service Representative
Temporary opportunity supporting customers, order processing and supply chain delivery

WMS are currently recruiting for a Customer Service Representative to join our client, Tioxide’s Commercial Operations team on a temporary basis for 9–12 months.

This role is based in Stockton-on-Tees and will support the end-to-end customer order process, ensuring orders are processed accurately, efficiently and in line with customer and business requirements.

You will work closely with internal departments, customers, logistics providers, service partners and finance colleagues to support order updates, despatch activity, shipping documentation, invoice creation and customer administration.

WHAT YOU’LL BE DOING
You will:

• Manage customer orders from receipt through to delivery
• Process order entry, order confirmations, stock allocation, transport bookings and invoice creation
• Ensure order activity is accurate and aligned with customer requirements
• Check forecast, pricing, credit status and Incoterms information where required
• Coordinate and monitor despatch activity to support on-time, in-full delivery
• Proactively identify and resolve issues that could impact customers
• Prepare shipping, export and import documentation, including T1 documentation, Certificates of Origin and Bills of Lading
• Build effective relationships with customers, logistics providers and service partners
• Liaise with internal teams to resolve order, supply, forecast, credit or delivery issues
• Maintain accurate reports, databases, electronic filing and customer order records
• Support customer account administration, including queries, complaints, overdue payment follow-up and consignment or silo stock billing

CANDIDATE REQUIREMENTS

We welcome applications from people who have:

• Previous experience in customer service, sales administration, logistics, supply chain or order processing
• Basic IT skills and experience using an ERP system such as SAP, SAGE or equivalent
• Strong written and verbal communication skills
• Accurate and efficient data entry skills
• Fluent English, both spoken and written
• Strong organisational skills and the ability to prioritise competing activities
• Good numerical and analytical capability
• The ability to use initiative and resolve issues effectively
• The ability to work accurately in a fast-paced administrative environment
• A commitment to working in line with business policies, procedures and health and safety guidelines

Experience in any of the following would be beneficial:

• International shipping or logistics operations.
• Business administration or international trade.
• Order-to-cash processes within an ERP environment.
• Export documentation and export procedures.
• Working knowledge of SAP.
• Additional European language capability.

DIVERSITY AND INCLUSION
Tioxide is committed to building a diverse and inclusive workplace where everyone feels respected, valued and able to contribute.

We welcome applications from people of all backgrounds, identities and experiences, including people from groups currently under-represented in manufacturing, commercial operations, supply chain and customer service roles.

Brilliant Together