Job Description:

The Customer Services Team Leader role in Fife involves leading a team to deliver excellent service for retail customers. You'll ensure smooth day-to-day operations, helping the business maintain high service standards and customer satisfaction.

Client Details

A company in the retail industry, based in Fife

Description

• Lead and manage the customer services team to meet performance targets.
• Ensure efficient handling of customer queries and complaints.
• Monitor and improve customer service processes and workflows.
• Provide training and support to team members to enhance their skills.
• Collaborate with other departments to address customer needs effectively.
• Analyse customer feedback to identify areas for improvement.
• Prepare and present regular performance reports to management.
• Maintain compliance with company policies and procedures.

Profile

A successful Customer Services Team Leader should have:

• Proven experience in a leadership role within customer service.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using customer service software and tools.
• Ability to analyse data and generate actionable insights.
• Commitment to delivering high-quality customer service.

Job Offer

• Permanent contract in the retail industry.
• Competitive salary - dependent on the level of experience.
• Opportunity to lead a team in a customer-focused role.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.