Job Description:

Vibe Recruit is currently seeking a proactive and customer-focused Customer Support Advisor to join a dynamic Occupational Health services team. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Provide professional and empathetic support to customers via phone and email, ensuring a high-quality service experience
• Manage and complete bookings for Occupational Health services, guiding customers clearly through the process
• Coordinate clinic schedules, ensuring appointments are accurately set up and resources are effectively allocated
• Liaise with trusted third-party suppliers to ensure smooth delivery of services and timely clinic operations
• Act as a key point of contact between customers and internal teams, including Clinical and Laboratory departments
• Follow standard operating procedures, meeting service level agreements (SLAs) and key performance indicators (KPIs)
• Carry out administrative duties to support the efficient running of the service
• Contribute to wider team objectives and support additional tasks where required

Skills & Experience

• Educated to national standards
• Excellent written and verbal communication skills
• Previous experience in a customer service role (desirable)
• Strong IT skills, including Microsoft Word, Excel, and Outlook
• Experience with Salesforce (desirable)
• Background in a service provider environment (preferred)
• Strong problem-solving abilities
• Ability to prioritise workload and meet deadlines
• Customer-focused with a commitment to quality

Core Competencies

• Customer Obsessed: Dedicated to delivering exceptional service and exceeding expectations
• Pioneering: Open to supporting continuous improvement initiatives
• Achieving: Driven to meet and exceed performance targets and KPIs
• Caring: Supportive team player focused on positive outcomes
• Enduring: Committed to long-term service excellence and customer retention

Why Apply?

• Opportunity to join a supportive and collaborative team
• Develop your skills in a growing and essential industry
• Be part of a business that values customer care and continuous improvement

Working hours - Monday to Friday 9am - 5pm - Monthly paid

For more information please call Gemma at Vibe on (phone number removed) or click apply to be considered for this position

Vibe Recruit is acting as an Employment Business in relation to this vacancy.