Job Description:

Exciting opportunity for an experienced administrator or customer service professional to join a busy freight operation.

Customer Support and Compliance Executive

Location: Ashford, Kent
Salary: £28,490 per annum
Job Type: Full Time, Permanent, Monday – Friday, 08:30 - 17:00

Our client, a well-established organisation operating within the transport and logistics sector, is seeking a Customer Support and Compliance Executive to join their commercial support team. This is an excellent opportunity for a highly organised and customer-focused individual looking to develop their career within freight operations and compliance.

Why Join Our Client?

• Established and respected business within its sector
• Varied and fast-paced role with excellent exposure across operations
• Supportive and collaborative team environment
• Opportunity to develop specialist freight and compliance knowledge
• Long-term career development prospects

The Role

Working as part of a busy support function, you will provide high-quality service to freight customers while ensuring data accuracy, compliance standards and smooth operational processes. You will support account onboarding, customer administration, complaint resolution, and commercial activities, helping deliver an excellent customer experience.

Key Responsibilities

• Act as the first point of contact for customer enquiries
• Handle customer queries and complaints professionally
• Support customer onboarding and account management
• Maintain accurate customer and operational records
• Process bookings, vehicle lists and customs information
• Manage customer system access and data maintenance
• Produce customer communications and email campaigns
• Quote freight rates and process payments
• Investigate invoice and booking-related queries
• Raise purchase orders and support reporting requirements
• Identify opportunities for business growth and refer leads
• Support system testing and continuous improvement initiatives
• Assist with rate management, audits and compliance activities
• Support data requests and operational investigations

Requirements

• 2 years customer service and telephone handling experience
• Excellent verbal and written communication skills
• Experience in working a fast-paced office role
• Data management experience – must be able to manage accurate data entry across multiple systems to ensure compliance and prevent errors
• Proven ability to resolve issues and work collaboratively with different departments
• Adaptable and proactive in handling diverse tasks
• Understanding of GDPR and ability to handle data requests
• Excellent IT skills with experience using Salesforce/Dynamics/Coda desirable
• Freight sector knowledge/European language desirable

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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