Job Description:

We’re partnering with a specialist supplier to the food & drink supply chain to recruit a technically confident Customer Support Executive.

This is a high visibility, hands on role for a senior customer facing professional who thrives on problem solving, field visits and building trusted relationships with growers, processors or supply-chain operators.

The role is hybrid with regular travel to a North Yorkshire office and UK customer sites.

Key Responsibilities

• Act as the primary on-site technical support contact for customers, delivering installations, fault diagnosis and system checks.

• Give practical, best-practice guidance to ensure products perform reliably and compliantly.

• Capture and communicate customer insight and site feedback to commercial, logistics and technical teams.

• Maintain clear visit reports, installation records and case notes in internal systems.

• Represent the business at demonstrations, open days and occasional industry events.

Key Skills & Experience

• Proven experience in customer or technical support within food, drink, agriculture, engineering or a closely related sector would be beneficial.

• Comfortable working in both office and on-site environments; able to visit farms, storage sites and processing locations.

• Strong communicator who can confidently advise senior customer contacts and translate technical issues for non-technical stakeholders.

• Organised, detail-focused and competent with IT systems and reporting tools.

• Able and willing to travel regularly across the UK and attend the North Yorkshire office as required.

Package & practicals

• Salary up to £35,000 per annum.

• Company car provided.

• Hybrid working model (office/home) with regular customer travel.

• Monday–Friday working pattern; full details of benefits and holiday entitlement to be shared during interview.

This is a varied, autonomous role ideal for a technically minded professional who enjoys practical work and building long-term customer relationships.

You’ll influence product performance and service delivery through hands-on support and clear customer feedback, with scope to grow your technical expertise and industry profile.

Please get in touch for more information or apply with your CV today