Job Description:

Deskside Support Technician

€30,000 - €45,000

Dublin Office

Are you passionate about technology and delivering exceptional customer service? We are looking for a proactive Deskside Support Technician to provide first-class onsite and remote IT support to users across Ireland, the UK, and client locations.

Working as part of a high-performing IT team, you will troubleshoot technical issues, support hardware and software deployments, and contribute to key IT initiatives, ensuring minimal disruption to business operations and an outstanding user experience.

Key Responsibilities:

• Provide onsite and remote technical support, resolving hardware, software, and end-user issues efficiently while maintaining excellent customer service standards.
• Install, configure, maintain, and deploy desktops, laptops, operating systems, applications, and software updates across the business.
• Manage and prioritise helpdesk tickets, document resolutions, maintain accurate IT asset records, and ensure timely issue resolution.
• Support IT projects including system upgrades, migrations, rollouts, and ongoing compliance with IT security and data protection standards.

What We Are Looking For:

• Previous experience in a desktop support or IT support role within a corporate environment.
• Strong troubleshooting skills across Windows and macOS operating systems, hardware, and enterprise software applications.
• Experience with Active Directory, Microsoft 365, Azure, Intune, and service desk ticket management systems.
• Excellent communication and customer service skills, with the ability to manage multiple priorities and work independently or as part of a team.
• Driving license required.

Akkodis exists to connect the smartest people and brightest businesses to the opportunities they need to thrive. We're a Global leader in professional solutions for IT, Engineering and Life Sciences.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.