Job Description:

Platform Support Engineer
Central London (Hybrid – One day in the office every two weeks)
£50,000 per annum

Our client is looking for a Platform Support Engineer to join their growing technology team. This is an excellent opportunity for someone from a Linux Systems Administration, Infrastructure Support or Technical Operations background who enjoys troubleshooting issues and getting to the root cause of problems.

This is not a software development role. Instead, you'll be responsible for investigating infrastructure issues, monitoring alerts, analysing logs and helping to keep the company's platforms running smoothly.

What You'll Be Doing

• Monitoring and triaging infrastructure issues reported through support channels
• Investigating incidents within Linux environments using SSH and the command line
• Reviewing logs and system performance to identify root causes
• Escalating complex issues with clear documentation and context
• Contributing to runbooks and knowledge sharing
• Writing basic Bash scripts to automate repetitive tasks
• Working with technologies including Docker, Jenkins and GitHub Actions
  
  

What They're Looking For

Essential:

• Strong Linux experience and confidence working in the command line
• Experience troubleshooting using Unix tools and log files
• Familiarity with Docker or containerised environments
• Basic Bash scripting skills
• Strong communication and problem-solving abilities
  
  

Desirable:

• Exposure to Prometheus, Grafana, Datadog or New Relic
• Experience with AWS, Azure or GCP
• Knowledge of YAML, Python or JavaScript
• Understanding of Linux security and networking
  
  

What's on Offer

• £50,000 salary
• Hybrid working with just one day in the office every two weeks
• Direct exposure to the Head of Technology
• Clear progression to a Mid-Level Platform Support Engineer within 18 months
• Dedicated learning budget and development time
• If you're comfortable in a Linux environment and enjoy solving technical problems, we'd love to hear from you.