Job Description:

Director of Operations

Overview

We are seeking a highly experienced and dedicated Director of Operations to oversee and manage the operational performance, quality, and strategic growth of our care services.

This critical leadership role requires a passionate individual with a proven track record within the health and social care sector, strong commercial awareness, and a commitment to delivering outstanding person-centred care. The successful candidate will ensure compliance with regulatory standards, optimise operational efficiency, and lead a culture of continuous improvement across multiple services.

Key Responsibilities

Strategic Leadership & Operations

• Develop and implement operational strategies aligned with organisational objectives and long-term growth plans.
• Oversee the day-to-day operations of multiple care services to ensure high-quality care delivery, operational efficiency, and effective resource management.
• Monitor and analyse key performance indicators (KPIs) relating to quality, occupancy, financial performance, compliance, and service user satisfaction.
• Lead and support senior management teams through effective leadership, accountability, and performance oversight.

Quality, Safety & Compliance

• Ensure all services consistently meet or exceed regulatory requirements, including CQC standards and internal quality expectations.
• Develop and maintain effective quality assurance, clinical governance, and risk management frameworks.
• Lead preparation for regulatory inspections and support continuous service improvement initiatives.
• Promote a culture of safety, dignity, compassion, and clinical excellence across all services.

Financial Management & Growth

• Manage operational budgets effectively and support sustainable financial performance.
• Work collaboratively with finance teams to monitor expenditure, improve profitability, and maximise operational performance.
• Identify opportunities for business growth, service development, and operational expansion.
• Use financial and operational data to support strategic decision-making.

People Management & Culture

• Foster a positive, inclusive, and high-performing working environment.
• Support workforce planning, recruitment, retention, training, and staff development initiatives.
• Ensure effective performance management processes and compliance with employment legislation and HR policies.

Qualifications & Experience

Essential Requirements

• Minimum 5–7 years’ senior operational leadership experience within health or social care settings.
• Experience managing multiple services/sites and leading large multidisciplinary teams.
• Strong understanding of care legislation, regulatory frameworks, and quality standards.
• Proven experience managing budgets and delivering operational and commercial success.
• Relevant professional qualification in Nursing, Social Work, Health & Social Care Management, or a related field.

Skills & Competencies

• Exceptional leadership and team management abilities.
• Strong analytical, organisational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Commercial awareness with a strategic mindset.
• Ability to manage complex situations and perform effectively under pressure.