Job Description:

Director of Technology & Operations

Location: UK Hybrid / Onsite
Employment Type: Full-Time

Location; Coventry
Organisation Type: Growing SME Technology Business

Overview

A growing SME technology organisation is looking for an experienced technology leader to oversee software delivery, infrastructure operations, and technical services across the business.
This is a broad and highly influential leadership role, suited to someone who thrives in an SME environment where adaptability, commercial awareness, and hands-on problem-solving are essential.
The successful candidate will be responsible for ensuring business-critical systems, applications, and infrastructure remain secure, scalable, resilient, and aligned with operational and commercial priorities.
You will work closely with executive leadership, engineering teams, operational staff, and customers to balance strategic planning with day-to-day delivery and operational support.

The Role

This role combines elements of technology leadership, operational management, engineering oversight, and infrastructure strategy.
You will oversee the effective use of development and technical services resources across the organisation, ensuring systems continue to operate efficiently while supporting ongoing customer delivery and business growth.
Operating within an SME environment, the role requires someone comfortable managing competing priorities, adapting quickly to business needs, and making effective use of limited resources without compromising quality, security, or long-term technical direction.

Key Responsibilities



Technology & Operational Leadership

• Lead the operational delivery and support of business-critical software platforms and internal systems
• Ensure infrastructure services remain secure, resilient, scalable, and fit for purpose
• Oversee priorities across software engineering and IT operations teams
• Balance immediate operational demands with long-term technology strategy
• Support business growth through scalable and commercially aligned technology solutions

Engineering & Delivery

• Oversee software delivery, application support, and development operations
• Promote Agile methodologies and continuous improvement across teams
• Contribute to architecture discussions and technical direction where required
• Support integration and interoperability across systems and services
• Ensure technical documentation, policies, and procedures remain up to date

Infrastructure & Security

• Oversee cloud, on-premise, and hybrid infrastructure environments
• Ensure security, governance, and compliance standards are maintained
• Support business continuity, resilience planning, and risk management activities
• Maintain awareness of evolving technology trends including AI, cybersecurity, and cloud innovation

People & Stakeholder Management

• Manage multidisciplinary technical teams across development and infrastructure functions
• Act as a key interface between executive leadership, commercial teams, and technical staff
• Support supplier, customer, and vendor relationship management
• Communicate technical concepts effectively to non-technical stakeholders
• Create an environment that encourages autonomy, accountability, and collaboration

Required Skills & Experience



Leadership & Operations

• Experience leading software engineering, infrastructure, or technology operations functions within an SME environment
• Strong operational and delivery management experience
• Ability to manage competing priorities and adapt quickly to changing business requirements
• Experience managing technical teams and operational resources effectively

Technical Expertise

• Strong understanding of software development lifecycles and Agile delivery methodologies
• Broad technical exposure across software engineering, cloud infrastructure, and IT operations
• Experience with cloud platforms such as AWS, Azure, or GCP
• Understanding of databases including SQL Server and/or Oracle
• Familiarity with DevOps, integrations, scalable architectures, and cybersecurity best practices
• Awareness of compliance frameworks and governance standards including GDPR

Commercial & Business Awareness

• Ability to align technology decisions with business and operational goals
• Strong problem-solving and strategic thinking skills
• Experience working closely with customers, suppliers, and business stakeholders
• Excellent written and verbal communication skills

Desirable Experience

• Background in Computer Science, Engineering, or a related technical discipline
• Exposure to ISO9001 and ISO27001 environments
• Experience working within industries such as Construction, Utilities, Retail, Logistics, Manufacturing, Insurance, or IT Services
• Interest in emerging technologies and industry trends including AI and automation

What's on Offer

• Opportunity to play a key leadership role within a growing SME organisation
• Broad and varied role with high levels of autonomy and influence
• Exposure to both strategic technology planning and operational delivery
• Collaborative and entrepreneurial working environment
• Opportunity to shape the future direction of technology across the business