Job Description:

An experienced Surveyor is required to oversee responsive repairs, voids, damp and mould cases, contractor performance, and building safety compliance across a residential housing portfolio in London. The role involves diagnosing building defects, managing repair contracts and budgets, and ensuring high-quality, resident-focused maintenance services are delivered efficiently and in line with statutory requirements.

Client Details

This opportunity sits within a well-established resident-focused housing organisation delivering housing management, repairs, and property services across a diverse residential portfolio in London. The organisation manages a substantial number of homes and is recognised for its strong community-led approach, high resident engagement, and commitment to service excellence.

The organisation is currently focused on strengthening its Property Services function, with key priorities including responsive repairs performance, void turnaround times, building safety compliance, and resident satisfaction. As part of this continued investment, they are seeking an experienced Surveyor to support the delivery and management of responsive repairs and maintenance services.

The role will involve overseeing contractor performance, managing complex repair cases, supporting compliance obligations, and ensuring properties remain safe, well-maintained, and fit for purpose. The successful candidate will join a collaborative and service-driven team environment with a strong emphasis on operational improvement, resident outcomes, and technical quality.

Description

• Lead on the specification and ordering of responsive repair works, liaising with contractors, technical colleagues, and suppliers to ensure effective delivery
• Manage responsive repairs contracts, ensuring contractors meet agreed service standards, quality expectations, and contractual obligations
• Oversee repairs processes for void properties, supporting efficient turnaround times and ensuring homes are delivered to a high standard for incoming residents
• Carry out inspections relating to fire doors and other building safety matters, specifying remedial works and undertaking post-inspections upon completion
• Independently manage a varied caseload including damp and mould, disrepair claims, insurance-related repairs, and complex maintenance issues
• Diagnose building defects and identify appropriate remedial solutions using knowledge of building pathology, housing maintenance, and compliance requirements
• Monitor contractor performance through KPIs and service metrics, identifying trends and supporting service improvement initiatives
• Maintain effective budgetary control across responsive repairs and maintenance works, supporting accurate financial management and forecasting
• Ensure all works comply with relevant legislation, health and safety requirements, internal policies, and landlord obligations
• Review, approve, and code invoices for completed works, ensuring accurate financial recording and value for money
• Support operational management within the repairs function, deputising for senior management where required
• Participate in emergency and out-of-hours repair support arrangements, providing technical advice and guidance when necessary
• Collaborate with colleagues across property, housing, and compliance teams to deliver a coordinated and resident-focused service
• Provide technical advice and post-inspection support to colleagues and contractors to maintain consistency and quality across all works
• Contribute to the continuous improvement of policies, procedures, and service delivery within the Property Services team

Profile

• Proven experience operating within a surveying or property maintenance role, ideally within social housing or residential property management
• Strong background in responsive repairs, voids, damp and mould, disrepair, and general housing maintenance
• Demonstrable experience managing contractors and monitoring repair performance against KPIs and service standards
• Good technical knowledge of building defects, building pathology, and repair specification writing
• Understanding of housing maintenance legislation, health and safety requirements, and compliance obligations including HHSRS
• Experience carrying out inspections and post-inspections relating to responsive repairs and building safety
• Confident communicator with the ability to work effectively with residents, contractors, and internal stakeholders
• Commercially aware, with the ability to manage budgets, approve works, and ensure value for money across repair services
• Highly organised, proactive, and capable of managing a varied workload within a fast-paced operational environment
• Proficient IT skills and experience working with housing management or repairs systems
• Qualification in Building Surveying, Construction, Building Studies, or a related discipline (HNC/HND or equivalent)
• Experience within a resident-focused or community-led housing environment would be advantageous

Job Offer

• Salary up to £56,500 per annum
• Competitive benefits package including pension and generous annual leave entitlement
• Opportunity to join a resident-focused organisation with a strong commitment to service quality and community impact
• Exposure to a varied residential property portfolio and complex maintenance projects
• Collaborative and supportive working environment with opportunities for professional development
• Involvement in key operational priorities including responsive repairs improvement, building safety, and service enhancement
• Opportunity to make a direct and visible impact on residents' homes and living environments