Job Description:

About Us

At IronmongeryDirect, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you.

We're proud to be recognised as one of the UK's Best Workplaces in Retail, Hospitality & Leisure 2025 by Great Place to Work®, a reflection of the positive feedback from our own people and our commitment to creating an exceptional employee experience.

About the Role

As a Distribution Centre Shift Supervisor, you will lead and support a team to ensure all warehouse activities run efficiently each day. You'll oversee picking, packing, replenishment, stock checks and safety routines, while helping your team stay motivated, productive and focused on delivering great service.

About the Accountabilities

• Ensure all daily customer orders are accurately picked and despatched on time.
• Maintain and exceed required pick accuracy levels and packing standards.
• Complete daily booking‑in of all lines received from UK suppliers and customer returns within 24 hours.
• Oversee and ensure all bulk storage and pick‑face replenishments are completed each day.
• Ensure all daily stock put‑away is cleared and stock control tasks are carried out as scheduled.
• Monitor packaging stock levels and escalate replenishment needs where required.
• Maintain high housekeeping standards across all areas, including loading bays and external spaces.
• Ensure all team members wear the correct uniform and PPE at all required times.
• Provide operational cover for other Distribution Centre Shift Supervisors/Managers during holidays, absence, and meetings.
• Complete all required daily, weekly, and monthly Health & Safety checks.
• Plan and coordinate holiday cover within your team to maintain operational continuity.
• Hold regular documented discussions with team members, including 1:1s, appraisals, and personal development plan (PDP) reviews.

About You - Essential

• Proven ability to lead, motivate and manage teams, including conducting 1:1s, appraisals and supporting development.
• Strong communication skills to direct daily operations and work effectively with colleagues across the business.

• Experience working in a warehouse or distribution environment, with understanding of key processes such as picking, packing, replenishment and stock control.
• Competent user of Microsoft Office applications, particularly Excel, for reporting and basic analysis.
• Ability to organise, prioritise and manage daily workloads to meet operational deadlines.

• Sound understanding of Health & Safety expectations, with the ability to complete scheduled checks and promote safe working behaviours.
• Analytical thinking with a logical approach to identifying issues and implementing practical solutions under pressure.

• Flexible approach to working hours (shifts, weekends, overtime) in line with operational needs.
• Positive, proactive "can‑do" attitude with the resilience to manage changing priorities.
• Ability to quickly learn new systems and adapt to new processes.

About You - Desirable

• Previous supervisory experience in a high‑volume distribution centre or logistics environment.
• Experience working with Warehouse Management Systems (WMS) or stock‑control software.
• Experience contributing to process improvements or using CI/lean tools
• Understanding of packaging stock management, supplier returns or replenishment processes.
• Experience planning holiday cover or allocating resources within a shift team.
• Experience deputising for other Supervisors/Managers or covering multiple operational areas.

About the Benefits

• 25 days annual leave plus public Bank Holidays, including the option to buy and sell up to three days per holiday year

• Subsidised Private Healthcare for employees and their families
• Enhanced family leave benefits
• Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and access to the NHS-approved Thrive wellbeing app

• PERKS - a rewards platform offering hundreds of deals and discounts from the brands you know and love, helping your salary stretch a little further

• Discretionary annual company performance bonus
• Regular WOW awards for those that go above and beyond
• Staff suggestion scheme with associated rewards
• Staff discount on our products
• Long service awards, including the option to buy and sell up to three days per holiday year including additional annual leave, life insurance and increased employer pension contributions
• Two paid volunteer days per year
• £500 refer a friend incentive scheme
• We believe in recognising great work, investing in personal growth, and supporting wellbeing.