Job Description:

Drainage Scheduler

Location: Aylesford, Kent
Package: Highly Competitive & Negotiable
Full-Time | Permanent

We are recruiting for an experienced and highly organised Drainage Scheduler to join a busy and growing drainage services business based in Aylesford, Kent.

This is a fast-paced, hands-on coordination role where you’ll be at the heart of the day-to-day operation, managing engineers’ diaries, allocating jobs and ensuring works are completed efficiently while delivering a high level of service to customers.

The Role

Working closely with drainage engineers, customers and the wider operations team, you will be responsible for:

• Scheduling and allocating jobs to field-based drainage engineers
• Managing engineers’ diaries, workloads and daily schedules
• Planning jobs based on location, urgency and engineer availability
• Coordinating emergency and reactive drainage call-outs
• Speaking directly with customers to arrange appointments and provide updates
• Monitoring jobs throughout the day and responding quickly to delays or changes
• Liaising with engineers regarding ongoing works, job progress and completion
• Updating internal job management systems accurately
• Ensuring works are completed within agreed timescales and service levels
• Supporting the wider operations team with general coordination and administration

What We're Looking For

• Previous experience within scheduling, planning, dispatch or operational coordination
• Experience scheduling field-based engineers, technicians or operatives would be highly advantageous
• Strong organisational and diary-management skills
• Confident communication and customer-service skills
• Ability to manage a busy workload with multiple jobs and changing priorities
• Good geographical knowledge of Kent and the surrounding areas
• Strong IT and administration skills
• A calm, organised approach when dealing with reactive or emergency work
• Experience within drainage, utilities, maintenance, facilities management, construction or a similar field-based environment would be advantageous

This could be an excellent opportunity for someone currently working as a Drainage Scheduler, Engineer Scheduler, Service Coordinator, Works Coordinator, Planner, Dispatcher or Operations Coordinator who enjoys working in a busy operational environment.