Job Description:

Solution Architect - Microsoft Dynamics 365 CE | CRM Transformation | Milton Keynes - Hybrid | Permanent

If you have spent years architecting Dynamics 365 CE solutions for other people's roadmaps, this is the role where you own one. A well-established professional body organisation with a significant London presence is looking for a Solution Architect to lead the consolidation of two Dynamics CE instances and shape a multi-year CRM roadmap. There is real complexity here: an over-customised estate, an active NAV to Business Central migration running in parallel, and a technology leadership team that wants an architect who can drive clarity rather than just document it.

The Role

• Own the end-to-end design of Dynamics 365 CE solutions across Sales, Customer Service, and Marketing, with a configuration-over-customisation approach and clear governance from the outset.
• Lead the consolidation of two existing D365 CE instances, including rationalising a heavily customised estate that has evolved beyond its original CRM purpose.
• Architect integration with external platforms using API-first, well-governed data contracts across a complex multi-system environment.
• Provide architectural assurance across the full Dynamics CE lifecycle: security models, RBAC, GDPR alignment, non-functional requirements, and deployment standards.
• Work closely with product owners, BAs, developers, and third-party delivery partners to translate business requirements into scalable, maintainable solutions.
• Contribute to the evaluation of the broader Dynamics roadmap, including Finance and Operations and Field Services modules.
• Evolve the organisation's Dynamics architecture practice through design patterns, reusable components, and quality gates embedded into CI/CD pipelines.

What We're Looking For

Must-have:

• 3 to 5 years of hands-on Solution Architect experience focused on Microsoft Dynamics 365 Customer Engagement (CRM).
• Deep functional knowledge of D365 CE modules, particularly Sales, Customer Service, and Marketing.
• Strong Power Platform capability across Power Apps, Power Automate, and Dataverse.
• Proven experience designing API-led integrations using Azure services including Logic Apps, Service Bus, and Dataverse APIs.
• Familiarity with Dynamics ALM practices, solution layering, environment strategy, and CI/CD for Dynamics solutions.
• Experience delivering in agile, multi-stakeholder environments with third-party delivery partners in scope.

Advantageous:

• Background in membership bodies, professional services, or regulated environments.
• Exposure to Dynamics F&O or Business Central alongside CE.
• Experience governing or rationalising an over-customised Dynamics estate.

What's On Offer

• Competitive salary commensurate with experience
• Milton Meynes office
• A long-term, high-impact brief: estate consolidation, BC migration in parallel, and full roadmap input. Not a business-as-usual architecture role.
• A stable, well-funded organisation with genuine investment in modern technology: Azure, Power Platform, Dataverse, and CI/CD all in active use.

How to Apply

Apply with your CV or reach out directly for a confidential conversation before committing. We're happy to talk through the detail before you decide whether to put your name forward.