Job Description:

E-Commerce & Website Sales Co-Ordinator

Auto Spares/Sutton Auto Factors is a growing online retailer specialising in vehicle parts and accessories. As our online sales operation continues to expand, we are looking for a Website Sales & Parts Co-ordinator to help manage product listings, support customers and contribute to the ongoing growth of our eCommerce platforms.

This is an excellent opportunity for someone with experience in product listings, parts administration, eCommerce or online sales support who enjoys working in a fast-paced environment and has a keen eye for detail.

The Role

As Website Sales & Parts Co-ordinator, you will play a key role in ensuring our online product catalogue is accurate, well-presented and easy for customers to navigate. You will be responsible for creating and maintaining product listings, managing categories and promotions, and supporting customers with enquiries, returns and order-related issues.

The role would particularly suit someone with experience in vehicle parts, automotive products or technical product ranges, although applicants from other relevant sectors will also be considered.

Key Responsibilities

• Create, maintain and update product listings across our website and online sales platforms.
• Ensure products are correctly categorised and assigned to relevant sub-categories.
• Upload and maintain accurate product descriptions, specifications, images and pricing.
• Support the implementation of online promotions, campaigns and special offers.
• Monitor product performance and identify opportunities to improve online sales.
• Respond to customer enquiries via email, telephone and online channels.
• Manage returns, warranty claims and customer complaints efficiently and professionally.
• Investigate and resolve order issues, working closely with suppliers and internal teams.
• Maintain accurate product and stock information across systems.
• Support the continuous improvement and development of the company's online sales presence.

Skills & Experience

• Previous experience within eCommerce, online sales support, product listings, parts administration or a similar role.
• Strong attention to detail and excellent organisational skills.
• Experience working with product databases, stock systems or inventory management platforms.
• Excellent customer service and communication skills.
• Ability to manage customer complaints and resolve issues effectively.
• Good IT skills, including Microsoft Office and online systems.
• Experience within the automotive, vehicle parts or motor trade sector would be highly advantageous but is not essential.
• Experience using eCommerce platforms, online marketplaces or website content management systems would be beneficial.

Personal Attributes

• Organised and methodical with a high level of accuracy.
• Customer focused and solution driven.
• Commercially aware with an interest in online retail and sales growth.
• Able to prioritise workload and manage multiple tasks effectively.
• Positive attitude with a willingness to learn and develop.

What We Offer

• Competitive salary and benefits package.
• Opportunity to join a growing and ambitious business.
• Supportive and collaborative team environment.
• Varied role with genuine opportunity to influence and improve online sales performance.
• Ongoing training and development opportunities.