Job Description:

Income Officer – Early Intervention
Liverpool
Temporary
Part Time - 14 Hours
An exciting opportunity has arisen for an experienced Income Officer / Early Intervention Officer to join a busy Customer Accounts team, supporting early intervention arrears cases and delivering high-quality customer service within a fast-paced housing environment.
THE ROLE
You will be responsible for managing lower-level arrears cases, ensuring timely intervention to maximise income collection and support tenancy sustainment.

• Manage rent accounts, service charges and sundry debts up to court stage
• Conduct high-volume inbound and outbound calls to engage customers and secure payments
• Provide basic welfare benefits advice and liaise with HB/DWP where required
• Support tenancy sign-ups, ensuring customers understand payment responsibilities
• Ensure all actions comply with pre-action protocols and relevant legislation
• Work collaboratively with internal teams and external agencies to achieve positive outcomes
• Carry out administrative tasks and contribute to team KPIs and performance targets

THE CANDIDATE
The ideal candidate will have previous experience in an income recovery or housing-related role and be confident working in a fast-paced, target-driven environment.

• Proven experience in income collection, arrears management or debt recovery
• Strong communication skills with the ability to negotiate effectively
• Experience delivering high levels of customer service across multiple channels
• Ability to manage workload independently and remain highly organised
• Competent IT skills, including Microsoft Office and housing systems

THE CONTRACT
WORKING HOURS: Part Time – 14 hours per week (2 days)
LENGTH OF CONTRACT: 3 Month Contract
RATE: The pay for the role is £22.00 per hour LTD company rate. The PAYE equivalent is £18.76 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call on
(phone number removed)
to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!