Job Description:

Role: Ecommerce Operations Manager

Location: Sheffield

Sector: Construction Supplies

Salary: £35,000-£45,000 (negotiable dependent upon experience) + benefits

Hours: Monday to Friday, plus 1 in 3 Saturday mornings (08:00 - 12:00)

Our client, a well-established national distributor within the construction supply sector, is looking to appoint an ambitious and hands-on eCommerce Operations Manager to take ownership of their growing Sheffield-based eCommerce fulfilment operation.

This is a newly created role offering the opportunity to make a genuine impact within a business that is investing heavily in its online growth strategy. The successful candidate will play a key role in improving operational efficiency, implementing scalable processes, and shaping the future of the eCommerce distribution function.

Based at the company's Sheffield operation, you will take full responsibility for the day-to-day running of the eCommerce warehouse and fulfilment operation, overseeing warehouse performance, stock control, dispatch, purchasing, and marketplace service levels.

The business has experienced strong online growth, particularly through Amazon and other marketplace platforms, and is seeking someone who can bring structure, leadership, and operational expertise to support the next phase of development.

This role would suit someone who thrives in a fast-paced environment and enjoys improving processes, implementing new ideas, and driving operational performance.

• Lead the daily operations of the eCommerce fulfilment centre, ensuring efficient pick, pack, and despatch performance
• Manage and develop the warehouse team to maintain high standards of productivity, accuracy, and customer service
• Take ownership of eCommerce stock control, replenishment planning, and inventory accuracy
• Oversee lightside purchasing activities, supplier management, and cost control
• Ensure excellent marketplace performance across platforms such as Amazon through effective order processing and timely delivery execution
• Identify operational inefficiencies and implement improvements to enhance service levels and reduce costs
• Develop scalable warehouse and fulfilment processes to support continued growth
• Work cross-functionally with IT, Trading, Sales & Marketing, and branch operations
• Support future operational development projects, including the potential implementation of a Warehouse Management System (WMS)

The ideal candidate will have experience within eCommerce warehouse or fulfilment operations and a strong understanding of operational process improvement.

Experience within lightside products such as fixings, ironmongery, or hardware would be highly advantageous, although candidates from wider building materials or transferable eCommerce fulfilment backgrounds will also be considered.

• Strong warehouse and operational management experience
• Excellent stock control and inventory management skills
• Good Excel and analytical capabilities
• Experience working within fast-paced dispatch or parcel distribution environments
• A proactive and solutions-focused approach
• Strong communication and leadership skills
• Previous exposure to WMS implementation or development would be beneficial

• The role includes approximately 17 Saturday mornings per year (8:00am - 12:00pm) to support marketplace trading requirements
• The warehouse operation currently works with parcel carriers including Royal Mail and other courier providers
• This is an excellent opportunity for someone looking to take ownership of a growing operation and genuinely shape how the business moves forward

INDM